I've been waiting 6wks now after changing from being single to getting back with my bf and him living with me. Every wk since the 3rd wk I've been phoning and everytime its the same. That they are still processing it or its been sent somewhere to be processed. If it were the other way round and we owed them money, we would've been flipping penalised for it wks ago! Am sick of phoning them up. Anyone else waited this long? I almost wish I hadn't told them my change in circumstances. We are now struggling to pay for stuff so will phone again.