its just a load of b***ocks they can process it with a press of a button, tell them you have no money and need your claim putting through give them a sob story anything.. ask to speak to a supervisor and dont get off the phone untill they tell you that A) your claim is now in place and B) they are sending you confirmation of this including how much you will get. Im calling back on tuesday to see if they will tell me when i will get the money.

Just thought id tell you rang them and told them I had no money to feed myself or my baby and guess what they are now processing my claim....but still cant tell me when I will be getting the payments.

I am in pretty much the same position, I am claiming tax credits for my 8 week old baby, I applied 3-4 weeks ago.... rang today to see what was happening with my claim, they told me there was something wrong with the claim and put the phone down I rang back and spoke to someone else who said they had amended the claim so now it will process....they wouldnt tell me how long or anything (probably another 3 weeks). Really they have a backlog of claims and mine is not top priority and they are just trying to hold people off. I have been advised to call back and speak to a supervisor.