Good Evening, My complaint has been verified and confirmed. In total, three properties have had their water supplies crossed over to other properties water accounts. This has been the case since the properties were moved into from 2011 onwards. The water company have told me they are quantifying the mistake and I have informed CCW of the announcement as they are also in the communication loop. I have also been in touch with my bank and now have in my knowledge bank all the water direct debits (63 payments) since I moved into that address so I know precisely how much I have paid for water as a sum total and what dates. I am awaiting their proposal(s) Dave

Good Evening, Here's the latest update: The water company have acknowledged my letter of complaint and have arranged to visit next week in the evening to verify my findings. My neighbours will also be in attendance as our water supplies are required to be turned off and on during the investigation process. They have noted in writing that once the information has been collected they will discuss the results with me. CC Water are also aware of the progress of this matter and I have forwarded them the email trail that has been produced since email communication commenced. I'll keep you posted.. Dave

Good Morning, Thanks for all your replies. I have written to them now as instructed by the consumer council for water who are the national watch dog for consumers/households regarding all things water. I'll refrain from mentioning the water company just yet as I have to protect their integrity for the moment as I have not received an official response from them. I was also advised to add that my complaint is an individual complaint and not part of a group. Regards, Dave

Good Evening, My neighbours and I have just discovered that my house's actual water meter is officially registered as my next door neighbours supply. My official water meter is actually 99's. My next door neighbours official water meter is actually number 99's. Number 99's official water meter is actually my next door neighbours. We have all lived in the same houses since they were built and commissioned with water meters in 2011. We are all aware of our water meter serial numbers as per our bills and information sharing. We have carried out testing together and made the following findings: Me - bill useage 455 m3 - actual 256 m3 My next door neighbour - bill useage 256 m3 - actual 844 m3 Number 99 - bill useage 844 m3 - actual 455 m3. Conclusion: I have over paid 200 m3 too much by paying number 99's useage My next door neighbour has under paid by 588 m3 by paying my useage Number 99 has over paid by 389 m3 by paying my next door neighbour useage We all pay by direct debit. We are obviously poised ready to contact the water company but we are unsure wther to do this as a group or as individuals? Am I due a refund? Can I cancel my direct debit? Call the Police? Demand compensation, charge for access to my house if necessary? Call Ofwat? Sue 'em? Is there a course of action that one can take for these types of scenarios? Thanks for your time? Dave

Dear All, Yesterday, I received a parking contravention charge notice while parked outside of a closed NCP car park. I parked off road on a ramp that leads to a roller shutter door that would lead in to the car park should the car park be open. I have allegedly broke rule 7, which states that my vehicle was parked *causing an obstruction or hindrance." The position that my vehicle was parked in contained no prior warning that an offence may be committed should I leave my vehicle parked where it was. The ticket (or whatever you may call it) was in a sticky bag entitled *Standard Charge Notice* and contains information such as vehicle details, parking contravention charge number, a six digit parking attendant number, a telephone number to call and pay by debit/credit card, a po box number to send cheque/postal order to, a timescale of 14 days to appeal and a further statement that asserts appeals will be rejected after the initial 14 day period from the date of issue and finally a statement that informs me I have been charged £100 that has to be paid within 28 days or a reduced charge at £50 if received by NCP within 14 days. I was parked in total for one hour while my friend, girlfriend and I went for lunch at around mid day. I would also like to point out that we have parked in the same spot for years in many different cars over time and have never received charge notices or even seen NCP staff on Sundays. There is absolutely no information on that area that states parking is not allowed. My intention is to counter their claim and not pay the fee and after reading the sticky posts and registering on this site last night I am seeking advice for the first time in order to fight their fee/fine/charge etc. I have not been in contact with NCP and do not intend to do so as advised in posts in the sticky posts. Any further tips, advice would greatly appreciated. Thanks for your time, Dave W