I am having problems with this company too. After not sending my 'kit' back to Ann Summers (when I left) they sent my debt onto Red Castle. They contacted me wanting £400 and something pound including over £100 admin charges! I sent the kit back and should have been rid of over £250 of that deby meaning I only owed £50. Tehy kept ringing me wanting payment and I told them I could not afford payment until June. Unfortunately due to helath issues at work over the last 3 months I have had 2 months off work on the sick which has meant I have had even less money than normal. We have just moved house and I changed my mobile number due to harrassment from a former friend and did not inform red castle. I got a letter last month from them to my old address demanding the money and saying not to ignore their letter. I sent a text message to the number on the top of the letter like it stated so they could phone me back as we do not have a landline yet because of moving house and needing to reconnect etc etc. I texted this number 4 times and not once have I had a phone call back! I have been looking for a 01/02/03 number to phone them on as 0845 and 0870 numbers cost a fortune from mobiles. At the moment I currently just starting a debt management plan as 2 months off work and less hours etc have caused my income to drop dramatically and I now can not afford house bills as well as personal bills. Do you know if this will affect them bullying me into paying them still? I have added their debt to my plan but I really dont see why i should pay the £120 to them for admin fees when they have done b***** all as far as Im concerned. Any help is gratefully appreciated.