hello all, new here but had to post when i saw the difficulties with Orange - I had similar ones, dont owe them anything and have today had a letter from a debt collection agency - orange have agreed that I dont owe them anything and will refund the money. I cant tell you how angry I am as I spent £16 on premium rate calls, and had no internet connection for a couple of months, which they promised to reimburse but of course havent. I also couldnt get the MAC code out of them to transfer to another provider - now with BT and no problems, no premium rate number to call to speak to them and they are very nice when you do speak to them - that clinched it for me and Im happy with BT now. I would like to now what I need to do to make sure this doesnt affect my credit rating - they have agreed that I dont owe them anything and promised to refund the money - though we'll see what happens! I also want to share a freephone number to contact Orange Customer services 0800 0791050 - found this on the internet but it works and will enable us to contact them without lining their pockets further! Thurgo