Honeybee13 I wasn't wanting to write about TalkTalk I was commenting on the worthlessness of Ryanair's deal with Ombudsman Services. I only used my experience with a complaint about TalkTalk to Ombudsman Services to show how useless they are and why Ryanair's deal should not be seen as valuable for consumers.

Don't hold your breath. I had a complaint against TalkTalk via Ombudsman Services. They were useless. First of all they said instead of getting the crap service brought up to a reasonable standard I should be happy with an apology and possibly a small financial compensation. Then they redrafted my complaint in words I had not used and which was totally inadequate and wanted me to approve that as the basis for them to take to talkTalk. So I re wrote it in their format but saying what I actually was complaining about and what I wanted. They then re wrote it again leaving out the important bits at which point I gave up wasting my time with this bunch of clowns who appear to be whitewash agents for the company. Has anyone had really positive results from them?

Hello. As a new comer could I ask if members have seen the following in the draft Ofcom Guidance. http://www.ofcom.org.uk/consult/condocs/addcharges/addcharges.pdf A5.43 However, we consider that it may be unfair for consumers to pay, as part of the charge, a cost component which does not reflect the suppliers’ increased cost of taking payment by a means other than direct debit. Thus, for example, we believe it would not be fair for suppliers to include as a component of the non-DD charge the recovery of general “bad debt” costs. In our view there is little evidence of a causal link between a consumer’s choice of method of payment and the risk that the same consumer will fail to pay for the services provided. In particular, it is unclear how and why the choice of payment method will actually cause the consumer to go into bad debt. The principles applied in this context are consistent with the OFT’s guidance on credit card default payments. BT letters to me make it quite clear that the non DD charge is based on recovery of bad debts from Non DD payers and hence is unfair in the view of Ofcom.