Tried, they denied it - then went bust. Yes this is the one that just seems stuck in the County Court system, been sat there for two years since I filled my defence. Ah yes my math was out on that one, its next year We moved recently - had an issue with the CC a case that was sent to the old address, managed to sort this before they got a default judgement (they discontinued) - will send on as you suggest to the others. We rent at the moment. Thanks for replying

Hi, Over the years I used this site to keep the wolves at bay, having two CC claims withdrawn, 1 settled for around 20%, countless DCA go away and the help and advice has always helped, especially with keeping me sane. Now I am in a position, thanks to a bit of windfall to look to pay off/settle some debts - the wish is that in 6 years we might be able to look at a mortgage - something we haven't been able to even think would be an option before. So could I ask for some advice please again? My windfall is about 80% of my total ownings of around 15K The following are my debts: JDW Cat Debt £3000 - Statue barred - old CC claim from 2019 just sitting there, defence filled but nothing happened since Caboot - Overdraft - £900 - Defaulted in 2019 TSB Overdraft - £900 - Defaulted in 2019 ACI My Jar - £2255 (although its listed as £4500 - think they kept charging interest) Defaulted in 2019 Virgin Mobile £1500 - Defaulted in 2019 - For handsets United Utilities £3000 - Previous years water supply (they have offered to put me on the payments matching scheme) Caboot £900 - No idea what for - Defaulted July 2017 so falls off in July Debt Managers - £917 - Was in CC claim, but they withdrew after I followed advice given on here - Defaulted in 2019 Npower/EON Next - £2000 - they previously offered 25% settlement figure (so 75% off) - seems to be in limbo since Npower sold to Eon Next.

Result. Full refund. Have agreement in writing.

That’s the original one. The one they offered beats it in some areas, but lacks in others. To be honest at this point I’m happier to walk away with a refund after service received on this issue.

Thanks I replied rejecting their offer. I made two alternate resolution offers: 1 - replacement of my choice to a set value from their website. 2 - refund the purchase price. Referring to the consumer act and that it is not my fault I can no longer rely on these protections as they lost my laptop. Both offers were made clear that resolution is the overall case, not just the missing laptop. I.e missing software and inconvenience. I also pointed out that if they can’t agree to one of my resolutions, made in good faith I would have to seek resolution via small claims reserving the right to add costs et. I finished by asking them to supply their contact for SAR requests under the GDPR. As there will be much here in relation to previous contacts etc, and my laptop would not have been lost if they didn’t ghost me for 2-3 weeks. thanks for help. Will update when they come back.

Hi, only when they came back to me with the claim. The repair sheet confirmed they had replaced the battery. I will email back with a laptop I am willing to accept, or request a refund. I have experienced inconvenience of not having a laptop as I used it to keep in touch with relatives during Covid. I’m not sure how I could quantify a loss for inconvenience? many thanks for help.

Thanks for the reply. laptop was £750 when purchased. Model is: A715-75G-59TU It didn’t contain data as I’d backed up before sending and removed anything sensitive or of worth. The returns info requested this. No loses as return was free so far. Fault occurred around September and was first returned in October. I only had the charger supplied initially in the home. I have a work laptop but that is a Dell and totally a different charger. When the first repair was returned I noted the charger looked slightly different but put this down to part of the repair. I mentioned this to them when they made the claim. When I called the retailer they advised to send for repair. Should or could I have taken another option? Would that still be open to me now?

Quick history, brought laptop from JD Williams Group Catalogue in May 21. In late Oct it developed an issue and I arranged to return it for warranty repair with Acer, who they referred me to. They found fault with battery and replaced battery and returned. Straight away problem returned so sent back start of Nov (same day receiving back). Acer then claimed I had sent a non Acer charger and this was now the issue (not mentioned on first repair, and I’d packed everything I had got back from them). We then went through weeks of me demanding the laptop back, for which they wanted me to pay either £60 for new charger or £50 just to send laptop back. During this time they didn’t reply to calls or emails, breaking several promises along the way. They took over another week to advise me the laptop had been lost. Now this brings us up to date. Due to a fire my laptop has been destroyed/lost. They have proposed to replace the laptop with a similar model/spec. Although a similar spec it is around £100 cheaper than my model on websites(my model is no longer sold). I asked them to make me an offer that recognised the poor customer care (having my laptop for nearly 3 months in total, and nearly two months on the final occasion) and the fact if they had resolved the issue concerning the charger in a timely fashion my laptop wouldn’t have been lost in the first place. Where do I stand? They claim they have spoken with trading standards. Can I just request my purchase price back? Or I am in a good position considering the circumstances to request (due to poor service, not the fire) they replace with a model of my choice? thanks in advance

They say they can't search by names and addresses - they need a claim number.

I'd advised via their contact form before moving. Its impossible to get hold of them it seems. Court have replied they can't generate another password, for MCOL - nor can they give me the claim number - I'm at the mercy of Restons to give it to me it would seem.

Catologue, only 2 years old

Received a text on Wednesday - trying to get hold on phone since. I'll try and email the bulk centre as you suggested. Many thanks

Was on, now doesn't appear - entry seems to have been removed altogther, happened about 14 days afterwards

Thank you for re-opening and apologies for delay in responding. Claim went to mediation, I used the info from here - especially as they had said the debt relates to airtime not used, went back and forth via mediator (who was really nice). I offered 10% in full and final they refused it and wanted 75%, then 50% - on final round they said they would refuse anything less, but then came back and accepted the 10%. Have mediators report to cover legally. Good result. Thank you.

Hi, Restons have previously written to me about a debt only 2 years old, I was in the process of moving so thought I'd deal after the move. They send texts with links, but the system doesn't recognise my details, just says "account not found". Their latest text says I should have received Court Claim Paperwork, but I have had nothing, I set up a mail redirect before moving - but haven't received anything. Without the claim details is there any way to defend this? - Tried calling them, on hold and then just get asked to leave details via the dailer as they are too busy. Tried the court helpline via gov.uk and it just keeps me in a queue then times out and hangs up. Any advice please?