Hello all who responded on this thread. I didn't post any updates in case parking company monitors this forum. I've done as FTMDave suggested. Called them but they said cannot discuss NTK on the phone and suggested to appeal online. I appealed but as a keeper of the vehicle on the basis NTK being out of time. Of course, they rejected as per suggestions and gave POPLA code. Appealed on the same basis to POPLA. And few days ago, received email (below). I didn’t pay anything as per NTK so later outcome – cancelled charge. Thank you all for being supportive and advice! The operator has contacted us and told us that they have withdrawn your appeal. If you have already paid your parking charge, this is the reason your appeal will have been withdrawn. Unfortunately, you cannot pay your parking charge and appeal, which means that POPLA’s involvement in your appeal has ended. You will not be able to request a refund of the amount paid in order to resubmit your appeal to us. If you have not paid your parking charge, the operator has reviewed your appeal and chosen to cancel the parking charge. As the operator has withdrawn your appeal, POPLA’s involvement has now ended and you do not need to take any further action. Kind regards POPLA Team

Thank you! I didn't expect the answer so quick. I wasn't prepared to pay the charge. Thank you for the advice. Will read other posts.

Yes, No option on the app to select the duration or amount and I now think it works on the exit time and not clear at all on the app. Both payments of 2£ and 3£ on Credit card but shows as CITIPARK not BaySentry..

Hi, I searched existing post but didn't find any similar. Received NTK today. Car park is Rickmansworht Citipark . I parked few times before but during workdays (mon-Fri). The fed is for up to 24h and I used to pay on arrival. On Saturday it's 2£ up to 2 hours, but 5£ over 4h. on the app I paid on arrival and 2£ were taken. I checked couple days later to make sure it's correct and noticed the mistake. I phoned Citipark and additional 3£ were taken on phone and Customer support says all fine. and attached arrived today. Any advice, please. 1 Date of the infringement 11/02/2023 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 06/03/2023 3 Date received 08/03/2023 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] N 5 Is there any photographic evidence of the event? Y 6 Have you appealed? [Y/N?] post up your appeal] N Have you had a response? [Y/N?] post it up N 7 Who is the parking company? Baysentry Solutions 8. Where exactly [carpark name and town] Rickmansworth Citipark WD3 1FX For either option, does it say which appeals body they operate under. BPA Doc1.pdf