Jump to content

the_grey_squirrel

Registered Users

Change your profile picture
  • Posts

    23
  • Joined

  • Last visited

Reputation

1 Neutral

1 Follower

  1. I bought an ASUS EEE PC netbook and the display failed approx. 3 months after I bought it. I contacted ASUS tech support and they confirmed the display was faulty and gave me a link to request an RMA. The laptop was picked up by a company called Dynafix - which I guess are contracted by ASUS to do repairs in Europe. They sent me a repair quote, with three options: 1 - pay 270 to have the laptop display repaired (!) 2 - have the laptop returned to me 3 - have the laptop recycled/destroyed by them Yesterday I contacted ASUS support again and they told me it is written in their terms and conditions that they can charge me. Given that I didn't damage the laptop in any way and it failed under warranty, I don't understand how they can charge me for an RMA. What are my rights? Has anyone else experienced this with ASUS?
  2. OP, if he has no money, I think the best you could get out of him is a very small sum each week, unless his parents do the decent thing and pay you back.
  3. If you didn't ask him to insure the parcel, you can only claim compensation up to the maximum allowed by Royal Mail, which is a lot less than £130. From the Royal Mail site: "This compensation is subject to the maximum payable being the lower of the market value of the item and statutory maximum of 100 x 1st Class stamps at the first weight step." In order to do that, you will need proof of posting which he should provide. If he can't provide this, then he should compensate you as there is no way of telling the item was ever sent! If he does give you proof of posting, then I'm afraid you don't have a case against him. You'll have to get compensation from Royal Mail. It's not too late, you have 12 months from the date of posting.
  4. In case you need to take this further, keep a detailed diary of every such incident (no matter how minor) with date, time and persons present. A pattern will emerge and this is the kind of thing an industrial tribunal will want to look at. In fact, if you can document everything you have mentioned in your posts, it's a fair bet that the equal opportunities commission would take your case on, although your union would normally do this for you. Good luck.
  5. Thanks, legalpickle. Is there a template letter on this site I could use to contact the bank again? I mean like a short paragraph that states it was illegal to debit this money.
  6. rogertdog, I take it they didn't visit your home? If they did, it is their fault for underestimating the amount of stuff to move. Did you fill in one of those home contents forms that estimates how many cubic feet your items are and did you keep a copy of it? Using the inventory, can you show that information on the form was accurate?
  7. This chargeback problem is sadly very common. One thing that gets me is that eBay and PayPal are the same company and yet, chargebacks can happen even after both parties in the transaction have left positive feedback for each other! That system needs to be fixed. scottfrazer, I'm afraid without a delivery slip or tracking number, PayPal will refuse to help you.
  8. This sounds sadly familiar...look at my thread: Removal service made an illegal charge to my bank account and lost some of my things It was them too. I can't say I'm surprised by your son's situation. I get the feeling that they take on too many jobs and have a limited number of lorries and staff available. There was a student working with the team on both ends of my move (so much for their 'well-trained, highly-qualified professionals') and they were in a desperate hurry to get to the next job. The extra £700 sounds outrageous but the terms in their contract are so vague that they can come up with any excuse to charge you more. I'd be interested in hearing more stories about Britannia. I chose them because they gave the cheapest quote. However with the extra charge, I ended up paying more. Maybe it's a trick to stay ahead of the competition?
  9. update: 1 - the bank maintain there is nothing they can do. 2 - I've submitted an insurance claim for the missing/damaged stuff 3 - the movers quoted this in my contract: "we may change the price or make additional charges if circumstances are found to apply which have not been taken into account when preparing our quotation and confirmed by us in writing. These include: ...cut blurb... The stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration ...cut blurb... In any such circumstances, adjusted charges may apply and become payable" Basically they won't refund me because they had to take the base off a bookcase and feet off my sofa to get them up the stairs. So depending on how much I get from the insurance, I may be both out of pocket and out of items...
  10. raydetinu, I've moved abroad so I suspect they think I'm going to give up because of the inconvenience involved in making a complaint from overseas. I have kept emails exchanged with the company where I specifically stated I did not agree to the extra charge. The move cost around £2500 and now they want to take an extra £200 on top of that! I find this whole business of them being able to withdraw money from my current account very fishy. They certainly didn't have my signature or PIN. legalpickle, you are absolutely right. Basically I'm in the process of paying off a large CC balance so I've avoided using the CCs lately. This is one instance where I should definitely have used a CC. I'll know better in the future.
  11. Well the bank says there is nothing they can do because I gave my account details to the company, thereby authorizing them to debit my account! Let's hope they don't feel like debiting a grand tomorrow!! The only reason I put it on Maestro and not a credit card is that the removal company charged a substantial extra fee.
  12. Thanks, I am definitely contacting the bank first. I'm curious to know how they can justify asking for extra money on the day? Surely it's up to them to have the right manpower for the job?
  13. I recently moved and had two problems: - the removers lost some of my belongings. - I had paid the full costs before the removal but the removers made an unauthorized charge to my bank account on the day of the move to pay for extra staff. This happened even though I told them I would not pay this charge. Can anyone who has been in a similar situation advise me? Can you confirm that the charge to my bank account was illegal since I didn't authorize it?
  14. Here is the letter from Birds Eye in jpeg format: http://i25.tinypic.com/fvd7yd.jpg They got their facts wrong. I did not use that envelope to return my bill, I returned it later with another envelope from another letter from them. I returned the burgers to them (I have proof of postage), they didn't analyze them. I can't return a foreign body which I spat out together with a bit of tooth I explained this very clearly in my letters to them. They also contradict themselves, as they previously told me they never got my dentist's bill. In any case, it's irrelevant now. There is nothing more I can do about it except give them the bad publicity they so richly deserve. If anyone has the same problem, here is what you should: - do NOT send any evidence to the company - contact your local council, they will direct you to someone who's in charge of food safety. Send any evidence to them directly.
  15. I decided to name the company in case it helps anyone else who is getting the same abysmal customer service I did. Here are all the markings on the pack: Birds Eye 4 beef quarter pounders with fresh onion 046867 11 2008 07:12 L7223HB124
×
×
  • Create New...