hey i need help march 24 2010 i got a 47"baird tv from brighthouse which is a load of rubbish i was aware that brighthouse was not a friendly service to customers but i thought i would be ok,wel anyway i am paying something like £19.54 every week without no problem until i lost my job and now on job seekers so i have had to pay out of that but as it was making me skint i thout i get my osc and dlc taking off to make it cheaper but they said i couldnt do this even though it says optional but not only this a week after i lost my job i did tell them i be getting paid from work every 2 weeks on a monday usually my payment was due on a saturday (because i didnt want them to know i was out of the job) anyway they said no problem as long as i keep up with payments when it came to my payday they said i would have to pay £42.08p well i knew i would have to pay double as i get paid every 2weeks but i got given a latecharge even though i told them well after argueing with them i ended up paying but told them i wouldnt pay a late charge again,well time came to pay up again with another late charge this time this bloke served me i told him my troubles in the past with brighthouse and with the late charges made against me also i told him about my delivery my delivery i was not happy with as it the first time they delivered they never installed it for me just dumped it in my frontroom for me to sort out so i complained as the tv built in freeview was also not working so they agreed for a replacement tv which i was happy with this time they did install it but left me with all the packaging left pieces of cardboard and stuff from thier van all over my garden and i am pretty sure the tv looked second hand but after a while when i am watching the freeview it will say no signal and wipes off my channels and i have to install it everytime.Well back to the store the bloke said i would have to pay my late payment i said no but gave him £40 quid so i was paying what i really owed BH and said if i have a few quid spare i will pay off the late charges later on this week well 4 days later this morning i have some screechy women ring me from brighhouse 9.30am asking me to come in and make a payment i said i be popping in to sort it out then she hung up.i still have no moni to pay for it i know its only a few quid but its gna keep building up.i want this sorted out when i go in today can i get to cancel my contract legally and get a full refund or get a refund on my delivery and use that to pay my charges and can i get the osc and dlc taking off

from argos no because i thinkni have bad credit history that is why i chose bright house. i heard there is another like brighthouse in wigan but called perfecthomes opposite mcdonalds

well i really need a new bed and a lil skint at mo to buy a new one,so as you say they will tell me i need to get these does that mean i dont legally have to take these covers or i really do have to thanks. here is my msn if that is easier [email protected]

i dont have a home insurance thing so does that mean if i wanted a product there i will have to fet the OSC and DLC.sorry for the dumb question i am new with this thanks

sounds about right i have not got anything from them yet but they did tell me i had to pay up front as wel as that they didnt have much in stock aperently. SweetSexyEnglish you could do something about this here is a link to watchdog you could sort this out once and for all here is a link. BBC - Consumer - TV and radio - TV and radio

hello i am a new customer to brighthouse from yesterday and too be honest the same as everyone else the store is a (EDITED),and yes i was forced to go to take the optional service cover.Maybe because i did not have home insurance which they needed but even though they were forcing me to take this service before i told them i had no home insurance but again it says OPTIONAL so home insurance or not it still says optional. the staff were freindly apart from they was not acting provesional for example they were play fighting and all sorts. i havent got anything fromthe store just yet apperently i have to wait 5 days until i cn get something that is if they have it in stock as apprently they couldnt give me the laptop i as after so they offered me a tv which i could buy then said that wasnt in stock either. this store should be on watchdog or something lol,brighthose can be a very successful store if the service cover was optional and at a adfordable rate. the store i visited yesterday was in Leigh, Lancashire.