Oh I am so surprised, well not really to discover that there are more dodgy Acer I presume Laptops sold by Brighthouse. 'Failing before your very eyes' Yes indeed well the same thing is happening to me and today I am actually going to return the lattop to Acer by DHL and pay no more to Britehouse..............The laptop is worth about £600, I got a proper estimation not 800, or 1000 or if you pay cover nearly £2000!!!!!!! Lacroix