Thanks!

will try to get this done asap. The problem is when I did restore, all window programmes dissapeared. Am try to reinstall Windows off at the moment. Thank you

Hi labrat, I can't remember if it was on offer. It only cost £350, plus £100 for package Windows Norton and Cloud. The screen is not glass, it bends in slightly when touched. Thanks

Yes I have used it at home for many months. Thank you

Hi porkyp1G,. I really can't understand it either. I feel helpless about the situation. The touchscreen, definitely worked, I was given instruction on this laptop at the store. I just cannot make sense of it. Since I have restored it to factory setting I have lost Windows Office. It was installed by PCW. I have the key but when I enter it for a restore, I am told the registration is not eligble. Going back again to the store to day, to see if the can reload Windows. Many Thanks Susijan

Thanks to everyone who has given me positive feedback. I have looked under the battery as suggested, and found the following references: Product No.: C4M13EA#ABU Model:g6-2240 Does this mean anything to anyone?

Thank you all who have given me positive feedback. I have looked under the battery and found the following: Product No.: C4M13EA#ABU Model: g6-2240

Sorry got that wrong again. The unhelpful comments came from ajvaj 123.

The last reply was not meant for you labrat. it was to the person who accused me of trying to get a new laptop and that I was not genuine

Your reply is neither helpful or justified, in fact it is very rude and abusive

Thanks for that advice!!!

Thank you for your reply renegadeimp. On the actual laptop there is a sticker E2 VISION AMD. The Box has Pavillion g6 - 2240ea. I did question Pc World if it was in the correct box but was assured by them it was that model. Yes it did have a touchscreen

Last December I purchased an HP Pavillion G6-2240 ea laptop from PC World. This had Touchscreen capability. My son and my sister were with me and we all saw it demonstrated. They paid for it as a present to me. I collected the laptop a few days later and was given instructions on how to use the touch screen. About 8 weeks ago the touch screen stopped working. I contacted the Knowhow Team and was told that this model did NOT have Touchscreen. The Technician just didn't believe me. I felt very silly, and insisted it was on the laptop when I bought it. He advised me to take it back to the store in Fulham where it was purchased. Here I was told the same thing. I was advised to save all my files on a USB stick and put it back to factory reset. I have done this but to no avail. Someone somewhere at PC World must know what has happened. Has anyone else had this problem? Can anyone help me. My guarantee runs out on Dec 8th and before I renew, I want this mystery solved! This laptop was bought because it was a touchscreen. Oh and surprise surprise, I am told this model is now discontinued.