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kungfuman

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  1. Well I raised the dispute through paypal a few weeks ago just escalated the case to a claim as the seller wasnt responding. The case was immediately closed though as paypals policy is: We're unable to decide this claim in your favour at this time. PayPal's Buyer Complaint Policy applies to the delivery of goods but not to disputes about merchandise quality. Really cheesed off with this. Whats the point going through all the stages and waiting weeks if theres nothing they can do. The buyer protection policy they advertise is not worth it.
  2. but the purchase was not through ebay but through the sellers website which accepts paypal. so do I start a dispute straight away with paypal instead?
  3. I bought a set of xenon lights for my car from a seller based in China through their website and when they were installed the colour of the bulbs didnt match - as in the two sets of bulbs had different colours to each other. Anyway the seller has admitted they are faulty (i've set them pictures to show), but they want me to return the faulty bulb at my expense and refuse to pay return postage. Only then will they will send me a replacement. I know that under UK selling regulations, the seller should pay for the return postage, but i'm unclear what the rules are for foreign sellers. Also, as I paid through paypal (linked through their website), will I have any protection from them?
  4. First time poster alert! I ordered some furniture back in oct 28th at Reid Furniture which consisted of 3+2 seater sofa, a bedroom set and two coffee tables. On 20th December after many attempts to chase up the order I was told the two coffee table's were unavailable for pre-xmas delivery and they can only get the sofa's and bedroom set on 23rd dec. I was seriously not happy here and tried to cancel only told i would lose my £200 deposit. I needed the furniture for xmas so paid the remaining balance (order value £2000). On delivery day they only delivered the bedroom set (which the boxes were damp and damaged) and later found out that the sofa had never been booked in for delivery. My guests on xmas day had no where to sit and it was a embarrassment for me since i was entertaining in my new house. I went in the store in boxing day to try and cancel the order and get a full refund and compensation. The manager said i need to get it in writing which i did but customer services were not opened until 31st dec. Come 31st i phone CS, no one answered and got in touch with store manager again only to be told they dont open till the 3rd january:x . Anyway i got in touch with CS today through the store manager (after having a rant in the store) and they have agreed to cancel the sofa set and coffee tables. But the bedroom cannot be cancelled because its been delivered. They were quite adament that unless i open it and check its been damaged they wont refund me. but my issue is more that i'm not satisfied with their service and wanting to cancel. can anyone advice me what are my rights in this situation? and what next steps i can take? also, i am in scotland if that makes any difference
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