Jump to content

tamer13

Registered Users

Change your profile picture
  • Posts

    4
  • Joined

  • Last visited

Reputation

1 Neutral

1 Follower

  1. Please read this first about Swift Money before you apply for a loan with them. I am going to include a copy of my emails and their replies to them. They barred me from applying to any more loans for making a query or posting a comment about their policies. You will see from their replies that they act like a dictator in the way they run their business and give no thought to any of their customers. They charge £25 for a same day advance even though the banks offer it for free nowadays under the faster payment system which every other payday loan company use. They are a complete rip off so please don't use them unless you have no other option. But still i would stay away from them. You can also see from the emails below that i was accepted for the loan if it's not for me being off work sick today, and then they turn me down because i raised a query. Please read below my emails in blue and theirs in red. We can lend our money to however we wish, and should we choose not to deal with someone due to their attitude, we are well within our rights to do so, as the OFT will tell you. Thanks Kind regards! From: Sent: 09 August 2012 15:15 To: Info Swift Subject: Re: Loan status That's fine i will see what the Office of Fair Trading, and Financial Ombudsman, and every consumer advice site have to say about the way you treat customers that make a complaint. Thanks, From: Info Swift To: Sent: Thursday, 9 August 2012, 15:20 Subject: RE: Loan status Tamer We request that you take your business elsewhere, we will no longer be processing your application. Many thanks Kind regards Swift Money From: Sent: 09 August 2012 14:42 To: Info Swift Subject: Re: Loan status I'm sorry i wasn't aware that i am not allowed to make a complaint or raise a point or query if you wished to do so. Tamer From: Info Swift To: Sent: Thursday, 9 August 2012, 14:47 Subject: RE: Loan status This is the second time you have made a complaint about our service. Please be aware that our underwriting rules are in place for good reason, and will not be reviewed. If you wish to apply when you are back in work please feel free to do so, if you are displeased with the service then please be reminded it is optional and there are other lenders that may operate differently should you choose to use them. Regards From: Sent: 09 August 2012 14:22 To: Info Swift Subject: Re: Loan status Thanks for the reply. But i find the rules to be strange and contradicting. It's OK to be on holiday but yet not OK to be off sick even though i'm still fully employed and in current employment with my employer. I mean i am back on Monday and can apply for the loan and be accepted for it and then go off sick for a recurring illness or a new illness, how will that affect my loan then? I think your rules need to be reviewed. Holidays, and sicknesses need to treated the same way and not separately from one another. Thanks, From: Info Swift To: Sent: Thursday, 9 August 2012, 13:46 Subject: RE: Loan status Hi I still havent been able to get through - I havent tried for an hour so I will try again in a moment - fingers crossed Many thanks From: Sent: 09 August 2012 13:38 To: Subject: Loan status I would like to get an update on my loan application. I have tried calling but the line is constantly engaged. Sent from Yahoo! Mail on Android
  2. My main concern with them is why charge £25 for a transfer fee using faster payment when it's actually free to use by the banks now and is the only method available for same day payments unless you specify payment on a different date then it goes under BACS. So, why charge £25 which i find to be a substantial amount to charge for a free transfer. If you still want to rip customers off then at least charge a minor £5 which is easier to swallow. I urge Swift Money to look into their transfer fee policy which they charge you interest on and consider it as part of the loan as well which is a complete rip off. If you have a loan with them then write to them and make them aware you are not happy with the transfer fee which is off putting. If it's not for the transfer fee i would rate this company highly and one of the few responsible lenders as it would only lend you up to £250 Max which is fair in payday loan terms as the fees are very high and can therefore be paid by customers rather than having loans of up to £1000 plus fees that 9 out of 10 won't be paid off.
  3. This is from the Halifax Bank.
×
×
  • Create New...