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Leakypipe

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  1. Thanks for the message, they are definately very unhelpful and are continually trying to fob me off, I am having a real battle with them, when the sofas are so obviously faulty.
  2. Hi I have an ongoing dispute with DFS two 'Sparks' 2 seater sofas delivered 3 weeks ago. Creaking like old Galeon ships. Complained immediately Customer Service Manager came out said it was feet on wooden floor, so I bought velvet pads, sofas still creaking and groaning, came out a second time found arms were not fastened/screwed in ,repaired this and went away. Sofas still clanking and groaning, different customer services man came out today and has admitted one of the sofas is faulty but not the other! although they are making identical noises. In the meantime whilst all this is going on I have written to Finance Company to let them know I am in dispute with DFS and written to DFS head office asking them to remove the sofas as they were delivered faulty as per the 'Sale of Goods Act'. I do not want a replacement as I have lost confidence in any DFS products I want my money back, where do I stand can anyone give me any advice. Thanks
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