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irenep

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  1. Hi, I am replying to your request for stories about BrightHouse. In April 2006 I purchased a televison and stand which, I might add, were pre-owned. I was at that time told that I needed Optional Service Cover and Damage Liability Cover also. I was paying them about £18 per week over 99 weeks and, about 10 months later, also purchased a washing machine. My payment went up tp £27 a week and had no problem paying this until I was off work sick and that was the start of the harassment. The first home visit I had the man said he would take the items back until my payments were up to date but I refused. One day I recieved approx 20 calls, some were at 10pm from the managers mobile! I then came on to this forum and, after taking advice , I wrote a letter asking for OSC and DLC to be removed within 7 days. I went in to see the Manager and advised him that I would no longer accept his bully boy tactics. He removed both the covers from my account and I now pay £15 per week. I wrote to their Head Office asking for the money back that I had paid for OSC and DLC but was refused. I now have only 12 weeks to pay and I will be clear of them. I will never go near BrightHouse again. Thanks Irene P
  2. I`m new to the forum and i am looking for advice about Brighthouse. I have only just found out about the Optional Service Cover actually being "optional". I have been paying £27 per week for the last 78 weeks for my TV and washing machine which includes OSC. After taking advice from a forum member I have written to my branch and head office to ask for this to be removed immediately and the Dundee branch have said they will cancel it so I will now only be paying £15 per week! Has anyone successfully claimed OSC back from them as I explained to their manager I was told that I needed this and would not get the goods without it! I have requested all the previous OSC back from them in a letter. Watch this space but don`t hold your breath.......
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