Jump to content

lawbunny

Registered Users

Change your profile picture
  • Posts

    172
  • Joined

  • Last visited

Reputation

57 Excellent

1 Follower

  1. N Generally most networks wont provide incoming call records to customers direct. They will however provide these to a lawyer if necessary for a court case although there is usually a fee.
  2. Ruskie, I appreciate what you have said but I was taking my details from the email you recieved from the Vodafone customer care team above which states they did send out a letter and also a new sim card. Also, I have never worked for Vodafone. I think you have misunderstood me regarding costs etc. I meant that credit files must be a true reflection of a person's credit history so as other institutions can correctly judge that person's ability to take on and repay any other credit. Your credit file shows that you did not pay a Vodafone bill and up until this date still have not paid that or the termination charge. You mst remember that for the past 6 months Vodafone has been at a loss of this amount, and numerous other amounts from other customers in the same position. This amount is always balanced off in higher charges for all other customers. This is why credit files should be correct, as other lenders should be aware that this does in fact add to your risk, whether you agree with that or not. I do not think there is anything wrong with my view (developed through years of experience) that more often than not peole are trying to weasle out of paying. I am quite sure however in your case that this is an honest mistake, after all it does happen sometimes, but you must understand that YOU were also responsible (and if I remember correctly it was a problem caused by moving banks and thus really Vodafone were not responsible, if anything it was your bank), and Vodafone are correct in that the default it correct as your bill was not paid and has remained unpaid for months now. Your credit file is a true reflection of this. I do wish it were possible for companies to deal with every single customer as an individual, but they do so as far as possible. They cannot become intimately involved in your life, especially not for a £40 a month contract. The customer care team do however seem to be doing all the can for you. Additionally, if what you have said about the original agent is correct then it will be on the call recording and he will have been severely disciplined, if not fired. But generally they would not inform you about internal disciplinaries, as is true of most companies. Although I do think an apology is in order if what you have said is correct as that type of behaviour from a customer service agent is true. Finally, I would appreciate it if you would be kind enough to recognise when someone is trying to help you, instead of simply getting your hackles up because what they are telling you is not what you want to hear. The customer is not always completely right I am afraid.
  3. Hi, I really sympathise with the hassle that all of this is causing you, but have to say that vodafone are right on most points. 1. They are not obligated to provide you with another dongle free of charge. A dongle is provided free with a sim card in much the same way that a handset is with a phone sim. Your contract is for a mobile data allowance, which is basically the sim. They basically also offer the dongle free when you opt to take out a broadband contract, but it does not form part of the contract (although under SOGA if it's faulty they have to repair it etc but this is not because of the braodband contract). It is your responsibility to get insurance or face buying a new one if your gets lost. However, this may no longer be relevant if you do not want to start up the contract again (as I suspect you will not.....) 2. Vodafone's records show that they sent out a letter to you the very day the direct debit was missed. They do not have to write to you continually until you finally notice. Also, one could be forgiven for not checking their online banking every day etc, but I think Vodafone are reasonable in thinking that in over 6 months you would have checked at least once and noticed that you were not shelling out £40 on a direct debit every month? If nothing else, most online banking gives you a list of all your direct debits and whether they are active or cancelled. I think Vodafone's offers are very reasonable, and I'm sure that should you decide not to reinstate the contract that they will allow you to pay it up in installments as it is a large amount due. I understand your view that this is a one off mistake, but having worked for a telecoms company I can assure you there are hundreds of customers each day claiming "mistakes" such as this (please do not think I am inferring that your case is not an honest mistake, I am merely pointing out that a lot are not) and these companies cannot simply absorb all the costs of customers' mistakes. Remember, credit files do need to be accurate in order to assess a person's true credit risk so as to protect every one else who has credit, as vast numbers of people defaulting just means that other paying customers face increased charges to make up for a company's losses.
  4. Terms and conditions state it is "3 months", nothing about 3 FULL months or 3 payment periods etc.....
  5. Thanks for the help all! I've emailed them pointing all of this out. Got one of those annoying automated replies stating it'll take up to 7 days for a reply. But when I get it I'll update my post.
  6. Sorry, I should've explained. My minimum commitment of 18 months ended over 6 months ago. So I'm well past that. They are basically saying it is 3 payments, not 3 months. So although the notice period is supposed to be 3 months, if you request cancellation 1 day after your direct debit has been taken then your cancellation period is actually 3 months and 29 days. (In my case 3 months and 18 days). Thanks
  7. Apologies if this has already been addressed. I've had a quick look for any previous threads but couldn't see any. Anyhoo. I gave my cancellation to Bannatyne's gym on 12th june 2009. Cancellation period is 3 months. Shocking, but I agreed to it so fair enough. This morning I got my cancellation confirmation letter which states: "Unfortunately we are unable to action your request immediately due to the contractual terms being a minimum of 3 months notice period. Officially your membership will expire on 30th September 2009." Hmm.... so they're trying to get almost an extra 3 weeks, which would be an extra £22.80. Yes, it's not a lot, but I'm VERY poor at the moment. So I phoned to check about this and was told that apparantly the cancellation is 3 further payment months. And since my direct debit comes out on the 1st each month then I have to pay July, Aug and September. So I checked the "contractual terms" in question. T&Cs state: "The Member may cancel the membership by giving three months written notice to terminate the membership, and such notice may be given at any time after the end of the ninth month from the date of commencement of membership." No mention of 3 payment months there, or any "minimum". Just "3 months". And in the absence of them stating exactly what this means, surely I am entitled to assume it means normal calendar months? Please help! Thanks.
  8. Phone them again. Or better yet email [email protected] with a complaint. You have been charged pro rata charges due to your upgrade, as you seem to understand already. You should have been advised of this at the point of upgrade. I am aware that many retentions agents omit this info. If they were going to credit you back for this the agent you already spoke to should have arranged to adjust it themselves when your bill is produced, you should not need to call back yourself.
  9. That's the issue then. You have no right to see all of the specific information which any body/company/public authority holds about any other person. You can only ask them if they could give you a brief update on the situation.
  10. Just as a point to note.... Whilst this is an increase in 08XX number charges for customers on some tariffs, customers with flext plans have actually been charged 40p per min for calling these numbers for months now (I can't remember the exact figure, but it's around 6 months), so if you're on a flext plan you haven't got a leg to stand on. If you're on other price plans you could try to escalate the complaint on the same grounds as the successful Orange complaints as per Buzby's last post. As a final note, if YOU choose to change your price plan to a more expensive one of your own free choice this is completely irrelevant to this argument. The T&Cs re cancelling if your charges are increased only refers to when the network changes the price of a plan you are already on, thus charging you more by force.
  11. Short answer? Nope. They will have in their T&Cs a clause stating that they do not have to provide coverage in 100% of the country 100% of the time. Since there is coverage in your local area (ie outside), Orange are providing the service you agreed to. The phone is a MOBILE phone, meaning it is not designed just to be used in your home. So long as it works in the majority of places they are providing the service; the only reason it is not working in your flat is because of your flat's situation compared to the nearest mast (ie high buildings around you, or some kinds of building material can cut off signal). In short, there is nothing to FORCE them to allow you out of the contact now without paying for the 30 days. However, you may get a sympathetic agent/manager who will allow you to do so as a goodwill gesture. But please note, if your account shows some action on the phone (ie you have been using it outside) then they will probably be reluctant to do this.
  12. It's a tad unfair to say the warranty isn't worth the paper it's written on. If a handset has for example a software fault etc then the warranty is a quick way to get it fixed. However, every manufacturer's warranty states that it only covers faults with the handset, not accidental damage or damage caused by misuse (ie cracks, buttons etc falling off). Sony Ericsson's argument will be that since the handset has a huge crack which resulted in a chunk of the cover falling off this could only really be caused by misuse. "Misuse" doesn't necessarily just mean that you have flung your phone deliberately with all your strength. Even just being stuck in a back pocket and constantly sat on, whilst not intentional damage, can constitute misuse. Mobile phones aren't indestructible, they are relatively fragile and should be handled with care. Bottom line is it would be hard to argue that a huge crack resulting in a chunk of the cover falling off was not the result of either accidental damage or misuse.
  13. When you gave your son the phone to use you were in fact authorising him to use anything on the phone. You cannot honestly expect Orange to know that you only intended your son to use the phone for his allowance and nothing else - they are not mindreaders.
  14. Roaming deposits of £250 are required for any customers with bad or little credit histories (ie either a history of missed payments, or no payment history with T-Mobile). As you only got the contract 3 weeks ago I'll assume you've only made one - if any - payments so far. You can do one of two things. Either wait until you have at least 3 months of payments with T-Mobile and they can reassess whether the deposit is still required or whether roaming features can be activated without the deposit. Or if you pay the deposit now it will be automatically refunded once your credit rating with them improves (so long as you make all payments on time this will only be 3-6 months). As for whether you were missold the contract, where did you purchase it? T-Mobile store? Telesales? Other dealership (ie CPW)?
  15. Hey, Just recieved a Notice of Prosecution for a speeding offence today. The form I got required me to fill in my details and send it back and it either gets a Conditional Offer (points and fine), or referred to Procurator Fiscal. Had to phone them to ask a quick question re the form, and got a really friendly helpful woman whilst I was on the phone, so asked if it would be a conditional offer or not. She said it was excessive speed to would get passed to Procurator Fiscal. Fair enough. However, I've been trying to have a look on internet to find out if there are any guidelines on what is likely to happen? ie average speeds for fines/points etc, when I'm likely to hear from them etc etc. However, can't find anything. Does anyone have any info? Or even some website links? This relates to Scotland btw.
×
×
  • Create New...