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Loubychew

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  1. If you do not get the reply you want, write again but you need to cut your letter right down to bare facts, what you expected and paid for and what you got. Bullet points, clear and concise. Take out all the superfluous text about partners mother being ill, the lady being Asian (what relevence is her race any way?), what the lady at the lost and damaged desk said to you. Did you do a report with your rep in resort? Did you complain to a rep in the airport about the charge for excess baggage? Don't expect a reply in 7 days. Tour Ops have 28 or 35 days to reply (I can't remember which).
  2. Hey Silver, good result! Did you have a good time?
  3. It is normal for passengers to still have go to the airport even if it is a lengthy delay. You still have to check in and they need everyone in one place just in case things change and they find an aircraft or if they need to transfer you to a hotel. If they left everyone in the hotels it would be a logistical nightmare. What if they couldn't contact all 300 or whatever passengers to rearrange transfers? What about the flight only passengers? Who can say if you would have been able to keep your room on? Would you want to sit around in your hotel reception for hours (more comfoartable I know), indeed if the hotel allowed this. 10 euros is not bad. My husband was delayed 8 hours MAN - PFO with Cyprus Airways last week and he got 6 quid to spend on food. That doesn't go too far at Manchester Airport. Here is Cyprus, you get 8 euros. The Air Traffic Users Council website says you should be given refreshments vouchers in relation to the delay. If other passengers got more than you it is probably just that their tour op has a different policy. I work for a tour op (not TC) and we had flights due to arrive in Cyprus that were affected by the bad weather on Sunday and Monday (one was delayed 22 hours). Manchester Airport website was not updated regulary, their phone lines permanantly engaged. It was a nightmare. I am not surprised that info you got from TC was scant or incorrect. We get so many mixed messages/wrong info it is very hard to be accurate. I am surprised that you found a member of TC staff in the departure area as normally reps are not allowed airside. I don't know why she said she would arrange more vouchers as it is not a reps job to do this, it is the responsibility of the handling agent. Tour ops pay them to do this. Are you entitled to compensation? Well delays happen and in this case it was bad weather that affected you and thousands of other travellers this week. Lack of information - as I described above, it is not easy to give correct and timely info. It is a damned if you do/damned if you don't situation for airport staff as things are constantly changing and added to this was the very, very poor guidance from Manchester Airport. You could check your travel insurance for flight delay cover and also write to TC. Be prepared for TC to just say sorry for the inconvenience and blame it on the weather.
  4. It is a good idea to take a fold up wheelchair. Not all airports have enough wheelchairs to hand and it does make a huge difference to airport staff in identifying who needs help. Also, you never know when your Mum might need it while there. Your Dad should not be left to struggle with the wheelchair and the luggage, even here in Cyprus we have dedicated wheelchair staff who work for the airports who will push one or the other out to the waiting taxis or coaches. If they don't see anyone around they must ask. I agree that many folks don't like to make a fuss or tend to 'play down' their disability but standing for long periods in a hot and busy airport is no fun so they must always make themselves known. Finally, make sure that all concerned are aware that they need assistance, ie the airline, transfer taxi and hotel and that when their paperwork comes through it is noted their also. Something like 'wheelchair assistance required' or similar.
  5. A triple room is a room with 3 beds which is what you got. As I said in an earlier post, twin rooms can sleep 3. It is a squash but cheaper than booking a larger family room. Please go back to the source and don't leave the shop/get off the phone until you have an answer. All we can do is speculate based on the info you have given.
  6. Right then, so A/C sorted. Delay, took on the chin, bummer but it happens. You could still pursue this if you have the time and energy though. Back to the room. It is now up to you to fight the travel agent/advisor on what they sold you. Was it on the phone or in the shop? If the shop, do you have a witness to what was said?
  7. Hi, So they moved you as soon as room became available or whatever. After one night. So for one night with bad A/C you were offered 100 voucher or 50 cash in recompense? In their eyes, they have offered you enough for the inconvenience of not having the A/C when you needed it and for having to pack up and move rooms. The fact that there is a chance that you could have become ill from a faulty A/C unit is not the issue, they won't pay out for something that might have but didn't and in all likelihood wouldn't happen. So you are left with the flight delay and the wrong info from the travel agent about the room. Was there anything else in complaint? I ask because the offer is quite good (omitting the delay and the room mix up). Most companies give a lot less for one night and day of inconvenience.
  8. I just noticed your post saying they moved you the next day. So how many nights did you have with dodgy A/C in the end?
  9. But to get seperate rooms you would have had to book either a larger room with two bedrooms (which your hotel didn't have) or added another room onto your booking. Making your holiday more expensive. Did you check the holiday itinerary/invoice when you booked? Did you see that it said triple room? You have not said where you stayed. Don't be blinded by how much you paid or compare to other holidays. Flights and transfers account for 60% of the cost of any holiday. It sounds like you went in high season, school holidays perhaps? In a good quality hotel? That would account for how much you paid. In Cyprus, this is what you would pay in high season for exactly the same in a good 3 or 4 star hotel. I believe the rep was passing the buck back to the travel agent to get rid of you. If you had been my guest, I would have still done the report but no way would I tell you you would be compensated. If you feel very strongly then keep at it. Certainly they should have fixed your A/C and flight delays are awful but sometimes unavoidable but they have quantified that with the voucher/cash offer. How much do you actually want from them? Going back to the room, you will have to fight your travel agent on that one. As far as I can see, you got what you booked and if it was mis sold, that needs to be dealt with by whoever told you the wrong info. Again, if you booked by phone, ask for the call records to be lifted.
  10. I have been a rep for many years and disabled/wheelchair passengers take priority every time. However, we have to actually know who you are and that you need assistance. Even if you have requested assistance, you have to actually make yourself known to us. If you don't, how do we find you in a busy airport? If you are in a wheelchair it is a no brainer but if you are standing, sitting or generally look able bodied to the non medical eye, then what? A guest in a wheelchair travelling with my company would never ever be left in a queue. As soon as we see them, they are immediately taken to the front, checked in and given assistance through to departures and onto the aircraft. Did they ask the rep on the coach for assistance? Did they make themselves known to one of the many reps or airport staff? I'm sorry they had a bad time coming home but reps and airport staff can't assist if they don't know who to assist. I can't speak for other tour operators but we take the care of our disabled/wheelchair passengers very seriously.
  11. So you booked a triple. This is a standard twin room with 3 beds. In travel agent language: TW3 or something similar. Most holiday companies sell twin rooms (2 beds) with room for a third bed - that being either a sofa bed or a real bed depending on space. Usually, families with a youngster choose this room type as it is cheaper than taking two rooms or a larger family room. Sounds like you got what you booked but that your travel agent did not explain it properly. Nothing to do with your rep. I have seen this happen time and time again. You won't get any recompense for receiving the wrong room type because you got what you paid for. You got what the agent booked for you. It is written on your invoice. I think the next best thing is to go back to the travel agent and complain to them that you were mis lead about what you were booking. If the booking was made over the phone, ask them to lift the call records.
  12. Hi gibbon666, Where were you staying and what does is say for the room type on your paperwork? Can you type it exactly as it is stated? I ask because it is very unusual to have hotel rooms with 2 seperate bedrooms. I have never seen one in 5 years of working in travel. What I have seen however are 2 bedroom apartments. Can you clarify? Your rep only worked 2 days a week? All the reps I know work 6 days! I want her job! Thanks.
  13. Hmmm it is very odd and highly unusual for reps from another TO to do this. Unless the hotel was not exclusive to TC after all. There is no reference to this on the web page though they do advertise 2 kids clubs. Out of interest, were there any other reps notice boards besides TC's/JMC? Sorry can't be of more help. The only way forward I can see is to push the point about the kids club. Complaining about other nationalities is a waste of time. I work for a TO (not TC) and we have properties that are exclusive to us in the UK. Doesn't mean there won't be Russians or whoever staying there. Hotels can take bookings from who they like and we would never take responsibility for the behaviour of these guests. Only for that of our own guests. If that makes any sense.
  14. hazza68 - can you post the name of the acommodation? Also I am as confused as you as to why FC reps were there if it is a TC hotel. FC are part of the Tui group which includes Thomson. Is it possible you were on a Thomson holiday but that you booked in a Thomas Cook high street travel agent?
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