Hi, The engineer noticed the banging noise when he was replacing the diffuser a couple of months after we'd had it. It was straight forward and just needed the pipes securing properly. It's quiet again now. We had the circuit board replaced on our first one-didn't stop it from freezing the fridge though. Would never recommend Whirlpool. We did purchase a fridge thermometer to let us know when the temp was dropping. The digital one outside the appliance didn't change when it froze so you had no idea until you opened the fridge. The diffuser lasts a couple of months and then just goes. The life expectancy of a white goods appliance is 5years i think so this stinks!

Hi, I purchased a Whirlpool side by side fridge freezer 3 years ago from Whirlpool direct. 3 months later the fridge started freezing. An engineer called & replaced the diffuser. After the fifth time the diffuser had been replaced over the next 2 years, lots of time wasted on the phone, unanswered letters, fresh food being frozen & having to be thrown away, waiting in for the engineer & being told by Whirlpool that "as the appliance is in full working order at the moment (after the engineer has been & fixed it!), we cannot offer you a replacement" we had had enough. The next time it froze, we arranged for the engineer to come & inspect it but refused to let him fix it. Contacted Whirlpool, who contacted the engineer & eventually got a replacement fridge/freezer, Jan 07.No fridge over Xmas & new year-nightmare! Guess what, we have just had to chuck most of what was in the replacement fridge as it froze. There were even shards of ice in my beer. Well, that was nice actually. It is 7:15 pm & I am waiting for the engineer to call round to fix this latest problem. (the diffuser was replaced again) The after sales of Whirlpool has been very poor. Deny deny deny seems to be their anthem. It does not take a rocket scientist to work out that if you have had to change the same part six times, the problem lies somewhere else! Anyway, the moral of the story is, keep complaining. List and keep detailed accounts of all your calls & copies of letters & if needs be, threaten them with small claims court action, as this seems to be the only language they understand.Trading standards helped & supported us. We'd be interested in hearing from others who've had this continuous complaint-especially if it was sorted out.