Yesi totally agree they`ll do anything to hide behind the fact we`re not a pacakage holiday company even in my case the company I bought it of started telling me about holiday was atol protected over the phone and booked for and paid for it all as 1 transaction. I'm convince its a package holiday.. Just have those moments of doubt where you think, are they really just an online travel agent that happen to sell you 3 holiday items together in what looked like a package Holiday or should you really be going after the actual supplier. I suppose its like buying a tv from agros and it breaks within a reasonabl period of time, why would you goto the manufacturer when you bought it from argos?

hi guys, The holiday supplier via the company who sold the holiday refunded only the hotel element. Im going after the rest but just a quick one am I right presuing the company that sold the holiday OR should i be presuing the supplier of the holiday?? The company that sold it advised this, is this a deflect attempt on their part since they sold it to me in first place?? thanks karl

Hi All, Looking for some advice from all you great minds about my next steps here 28/05/2011 - FORMAL LETTER OF COMPLAINT 22/07/2011 - LETTER BEFORE ACTION Finally got a reply from OnTheBeach 12 Aug saying they acted as the middle guy to pass on my complaint to the Principal Supplier of the Hotel "On Holiday Group" and the supplier of the property has offered to refund my Hotel cost even thou the claims are apparently unwarrented. Thou as far as im concerned I bought the Holiday from OnTheBeach no matter what they call themselves I bought it from them they sold it to me as a package over the phone and bought flights/transfers and hotel through them and paid 1x price. Im a bit confused here as what to do next. I was hoping for them to bargin at the least... But just the cost of the hotel is about £850GBP The holiday cost me £1322.09 I also spend £1100 getting back from holiday And was asking for additional £500.00 (for 4 people for loss of enjoyment) They seem to be trying to avoid any responsibility and not responding according Should I send them a Final warning? and move to ABTA arrabatration OR should I aim for small claims court? Worth nothing Im alos not in the UK for a few months atm Karl

Hi All, Im typing this still very annoyed... Booked a last minute deal (after saving all year) with OnTheBeach, they told me it was a 5* All Inclusive family friendly resort in Turkey. I booked all services from OnTheBeach directly and they kindly re-assured me on phone it was a package holiday and would be protected! They booked as the package: 1. Flights with Holidays4U.com 2. Transfers to resort with Transfers4u (part of above company) 3. Hotel appeared to booked through OnHolidayGroup (thats who got pulled into com The hotel element was also not bargin basement either it was on the day mid-high priced resort (Whole package cost me £1400) The day before going I found a single thread on Trip Advisior discussing the place, how it was not for english speaking people as staff had little grasp of english, apart from the manager who was about average speaking, food was poor, and resort left a lot to be desired more like 2* not 5* ( http://www.onthebeach.co.uk/popups/hotels/38865?result_id=100207445610002 ) ... I instantly contacted OnTheBeach, they stated these things where unregulated, they never had any complaints about the resort, and if I had any get in touch! I thought I would trust them and went to it. I arrived at resort 7am next day, buffet breakfast not until 8am so checked in and walked around. From our quick walk, we seen all facilies for kids and it wasnt good Mini-golf - was made of concrete and metal (metal rusted, ripped, standing approx 1ft high) and holes where full of weeds Basketball court was down very steep steps no rails with cables hanging from walls Pool fixtures (tiles, wooden walkways, bridges etc) badly damaged in big sections, dangerous for kids. Table tennis table inaccessible as wooden steps broken Pool toilets out of bounds with wasp/hornet nests, broken tiles etc, cables hanging in toilets Kids park (couple of small old frames) bad condition and broken Bars in poor condition Room, Bathroom smelly, not enough bedding, bathroom sink leaking, holes with exposed light cables easy reach Mains box exposed outside door easy reach Rubbish laying around Dump out back Food poor Staff didn't speak much English So I followed procedure and spoke to manager, then spoke to rep. from OHG (OnHolidayGroup), then phoned UK and spoke to OTB (OnTheBeach), they tried a have quick look for other places to transfer me and sort us out after I told them I was mis-sold package holiday (and they also started telling me it wasnt a package!!?) My understanding would be though surely as they booked the 3 elements under one order, then surely they provided me with a package?? but after 4hrs and £90.00 of mobile credit they offered to transfer me to another 5* AI (All Inclusive) for extra £1000 p/w money I didnt have... I managed to get extra money from family and phoned back at 4pm to OTB guy was dealing with when home early and no-one would touch the case, essentially telling me try again tomorrow... At this stage kids hadn't eatten in 24hrs nor wife who was diabetic (breakfast was lettuce and museali and tomatoes and stale bread etc). Everyone want to go home, and as I really couldnt have stayed there and no-one seemed to care enough, I worked a plan to get back to Belfast Book own alternative hotel for night £300.00 Paid for taxi to get there £90.00 Paid for tickets to manchester £300.00 for next night Paid for taxi from 2nd hotel to airport £40 Landed in manchester to book flights to belfast, could only get flights from Liverpool £300.00 Taxi between Manchester and liverpool £65 (time was limited) I am so annoyed! with OTB + OHG + Holiday Leisure Club (Kudasdai, Turkey) I want to recover as much as possible, and cause them as much pain ... They ruined holiday and put us through 3 days of hell! What can I do? Who do I approach? My first thoughts where start to bring OTB to county court for max possible? Any ideas would be greatly appreciated!! Now for my first sleep in 48hrs Karl

at long last ts over halifax wrote to me to day, acknowledged court case... replied they intend to defend. But on a purely commerical basis have decided refund charges + 28.8% interest and court costs without admission of liability so!!! better still money is in my account with no talk of closing it so.... as for my other 2x new charges, lets ask for those back too!!!

bit of a kerfuffel! i am still waiting on the 18th jan deadline for Halifax to respond to me or the court... since the court case was filed, i have had 2x further £30 charges... what should/could i do? 1. alter case, and would that mean, extra delays i.e. re-issuing of case 2. negoiate on the full settlement (hopefully) from halifax, to include 2x new charges raised 3. start a new procedure against them for 2x new charges many thanks

Hey, AL got their solicitors to write and say they object to the thought that charges are unfair and they are entitled to make some profit. Not cost effect to defend case so are settling, cheque enclosed Funny part though, there solicitors misspelt words, and I was meant to sign and end back the enclosed copy of letter, (none there!!!) but I have got the cheque so I will be signing nothing!!! Another batch of ‘professionals’ that I have lost any confidence in Now wee question for all you please! I have £550 O/D with AL and they are talking about discussing the future operation of my account (closing it I presume)... I don’t have the funds to pay it off in one go so I was thinking of moving to another bank and leave the £550 OD and presuming they will look for this settled... If I say I can’t afford to pay in one go, and do a Stand/Order into account of £25pm and when paid-off they can close it! Should that work?? Oh BTW donation coming as soon as cheque is put into account and clears, many thanks for everyone’s support here!!

Its catching on BBC NEWS | Business | Are penalty charges bank robbery?

Its catching on BBC NEWS | Business | Are penalty charges bank robbery?

Halifax have until the 18th to respond, if they dont a Decree can be issued which may affect their credit status.... Fantastic!!! Just think a bank with a bad credit rating, how might that affect them?

AL have until the 18th to respond, if they dont a Decree can be issued which may affect their credit status.... Fantastic!!! Just think a bank with a bad credit rating, how might that affect them?

right time to look up FSA and other websites for complaining about banks!!! i phone yesterday to ask about another lastest charge (type mentioned above from 29th nov), and i was first told no money needs a day to clear !!!!! what !!!!! do AL need a day to realise the money is there before taking it out? maybe we should give them a week and written notice !?! then adviser changed mind and stated if i disagreed maybe, i should write a letter in to AL!, i then asked to speak to his boss as this is just not good enough they are taking the p**s! oh we dont really do that... i can ask them to ring you back? and of course no ring back!!! well sorry thats prob my fault too i turned my mobile of about 11:30pm last night, how are they ever going to get through!

you know the AL have really took advantage of my account! i have 3 times had the following occur, my wage got paid in and was available thursday 29th am to withdraw, that evening i took out say £100. (nb. wage was in before i took out my money! and i couldnt have taken £100 out via cash machine as there was only £10 available before wage went in)... on my statements AL have 3+ times in 12 months shown amount came out before wage went in, putting me over the overdraft limit and then charged me £25 at end of month!!! can i actually write to somewhere other than ombudsman and complain, this feels like my account being 'doctored' so as they can raise a charge!!! i am sure this is some kind of finanical mis-conduct

hi apples they offered me a 1/3 settlement, but was rejected as full settlement and accepted as a part settlement.... then i got a templete hi lutecia great to see someone else from here taking them on... hopefully i win sooner rather than later, and would be nice to stay with halifax afterwards, nice idea of phoning up and saying "remember how i took you to court before, well i will again if you dont repay charge" stay cute and all!!!

does anyone else know would a threat to report them to the FSA or that Ombudsman work to scare them off? may on the grounds of finanical mismanagement or incompetence?