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exp1orer

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  1. Hobbie, thank you very much for the quick reply. Your story definitely cleared everything. I won't pay Orange for the £53.39 they are asking me to pay. I would rather prefer to receive thousands of bills from them than having a hard time getting a refund for £34 overcharge + £53.39 overpayment. Thanks again. Cheers!
  2. Ok, I'm a bit confused if I have to pay Orange or not. Here's my case: My £35/month, 18-month mobile contract with Orange ended on 06/05/2008. I followed the 30-day rule notification to them and I was advised that my mobile connection to their network would end 6th of May 2008. And my mobile connection was indeed cut off on that day. Below is the chronology of what happened: 04/04/2008 - I notified Orange to end my 18-month mobile contract. 04/04/2008 - Orange VP for Customer Service sent me a letter, convincing me to stay with Orange and look at the latest Orange offerings which might fit my call/text lifestyle. That letter also included an explanation of the billing charging system - "Your service plan is currently billed one month in advance. If there's any credit on your account, this will appear in your bill after disconnection and will of course be refunded" 05/04/2008 - £46.15 bill was sent to me. I assume this was my last bill because the charging is done one month advance. It's not an itemized bill and I didn't care to check it on my account online for details because because of the advance charging. Just to clarify, my Orange mobile have almost no use to me since July 2007. Story about this I posted in this thread ---> (http://www.consumeractiongroup.co.uk/forum/telecoms-mobile-fixed/107343-orange-lost-signal-my.html#post1031958). That £46.15 bill was £10 more than my usual £35 bill. Still, I didn't bother to check online because of the promise of refund. 21/04/2008 - That £46.15 bill was paid through auto debit from my bank account. 05/05/2008 - £53.39 bill was again issued to me with payment slip/bank giro credit attached. 10/05/2008 - I tried to access my online account to check the details of this amount but I found out that my account was already blocked using my password. Orange website was telling that I can only access my account by using the new password which they can send to my mobile. WTF?! My mobile number with Orange was already dead since 6th of May. How can they do that to me?! I've used BT accounts for 3 landline numbers already and I can still access my old accounts for my old home tel numbers. Why can't Orange do this?! They don't want me to see the details of what they are asking me to pay? 19/05/2008 - I stopped any Orange auto debit from my bank account. 25/05/2008 - Orange sent me a letter for the unpaid 'balance' and asking me to pay (£53.39) within seven days. 29/05/2008 - I contacted Orange customer service and my call was forwarded to Collection Department. The lady whom I spoke with told me that I was overcharged by Orange for about £34 in total for the last four months. So I asked why did they sent me another bill (£53.39) if I was overcharged by £34? She explained that because my mobile account was cut off a day before the last bill (£53.39) was issued, there was no way they could change it. She then asked me to pay the £53.39 immediately to avoid further action from their collection department and she promised that the £53.39 + £34 overcharging will be refunded to me this month of June. So...should I pay Orange the £53.39 they are asking me to pay? If I don't pay, will Orange still refund me the £34 that they over charged me? I'm a bit hesitant to pay Orange more because I'm not sure if Orange will refund me and for how long. I don't have the details of that £53.39 because Orange already cut me off from accessing my online account and Orange can probably get away in not refunding me including the £53.39 if I pay them. Any advise? Thanks in advance.
  3. I spoke with one of my buddies yesterday. Although he's been a loyal subscriber of Orange for more than 5 years, this recent problem is giving him no good reason to stick with Orange specially that his contract will expire soon. Actually, my wife is also a loyal Orange customer for more than 4 years now and in my case for almost 2 years now. If I still don't get any signal in my work place in a month time, I have no choice but switch and just degrade my subscription plan to the lowest possible plan until my contract end with Orange.
  4. Thank you very much for the quick reply. I'm looking forward for the improved Orange signal in that area.
  5. Hi, I'm a new member of this forum but I'm very happy to have found this great forum. I'm under the £35 pay monthly contract with Orange and the contract is still valid until end of March 2008. I got this monthly contract because of the very attractive offer (550min/month and roll-over, unlimited call to magic number anytime, unlimited call to standard UK fixed line anytime, free broadband, etc.) even if I knew that Orange had a very weak signal (amongst the Telecom companies I knew) in my work place. Just recently, the glass windows in the office got tinted/shaded and the worst thing happened. The 1 to 2-bar signal my mobile phone used to received was gone. At first, I thought that there was something wrong with my mobile unit, but I discovered that all Orange subscribers in on the same office/building have the same problem. Please let me repeat that again...only Orange subscribers have this problem in that office/building...all other Telecom providers still have the signal inside the office/building although most of them also got a weaker signal after the window glass tints/shades installation. I tried contacting Orange a hundred million times about this issue but their customer service contact number 150 is always busy even during night time and I always ended up just waiting for more than 30 minutes listening to the repeated machine voice messages. So I'm thinking of terminating the contract and stopping the auto-debit Orange is doing to my bank account. If I do so, will I still be liable to pay the £35 monthly bill up to the end of March 2008? P.S. If only Orange knew it, other Orange subscribers who are affected by this issue are also also planning to do the same. Hint to Orange just in case there's an Orange customer service employee reading this...there are more than 5000 employees in that single particular post code (SN3 4TZ). ONLY Orange signal is struggling inside the factory areas, other Telecoms are able to manage to get their signal spread decently inside the factories. It's like beating to a lotto to get even a 1-bar signal inside the factories and absolutely NO signal at all inside the offices in that area. Instead of reducing your subscriber base, increase your subscriber base by improving the signal in that area.
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