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litchfield

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  1. Apology and full refund received on 5th August. They added the charges to my new number/account, so it was not suspicious that they were taking money as the DD stayed in place for the number. I don't have time to manually process all my bill payments every month, DD makes my life much easier. As for my 'excuses', think what you like but from where I'm standing they're pretty valid and actual reasons and in the main very important aspects of my life so I would thank you kindly not to dismiss things you don't know anything about.
  2. I believe you're right, when I called they admitted that at the start of multi-room provision they had problems with people doing exactly that so added these terms, but why should that become my problem, there msut be technical ways round this? My issue with it is that the clause was never brought to my attention - if it was I would have considered more carefully if I wanted the service, or made more of a fuss over getting the phone line issues sorted out - but having an engineer tell me not to worry and 'just unplug it' gave the distinct impression that it didn't matter. I just find it a little worrying that they can hold you to added terms within a contract that you've never signed, that you've never been made aware of and that can affect you financially
  3. Wow - today is the first time I've posted on this site - thanks for the friendly, sorry frosty, reception!? Think it will be my last. They added the charges to my new number which is why I didn't notice it. You'll have to just excuse my tardiness - some of us have things like 2 full time jobs, sick family members, dogs, horses, houses to run, etc, to keep us distracted from sly additions to phone bills or forgetting to notice we haven't had acknowledgement letters, or assuming that formal written notice of cancellation of a contract was correct practice seeing as thats all they said I had to do when I asked!
  4. Hi I wonder if anyone else has come across this? I ahve just found out that SKy have been charging me DOUBLE for my Sky Subscription for the past 5 months!!!! Their reason - because their boxes are not connected to my phone line and it is aprt of their contract (first I'd heard of it) so that they can check your PPV usage (we don't - and you can't unless you plug the phone in!!) and to make sure that your multiroom box is in the correct property. They have assured me that they don't have access to anythign else connected to my phone line but to me it is a glaring security issue. Anyway, the reasons I unplugged the phone lines are two fold - firstly because it causes terrible intereference on my phone line - even with the correct filter and secondly because the second box is in an awkward position and would mean trailing a cable through a doorway (which is dangerous) AND their installation engineer told me not to worry about it, to leave it unplugged once it was all set up (he even unplugged the line himself!)!!! I told them all this, they basically said they would send out an engineer to check the line but other than that its tough and they wont be reducing their charges. So I've followed this up with a letter demanding that they refudn the additional charges, when they refuse (if they reply at all) then I'll go down the 'prove it or pay' route as they have no written contract with me and I was never told about this. All in though, I'm actually not sure how I feel about giving them unlimited access to my phone line, sky box, etc, so they can dial in whenever they want.........
  5. Hi I wonder if anyone has come across anything similar and had any success? I have just found out that Vodafone did not disconnect my old number when requested by letter in October last year and even though they acknowledge that they phone hasn't been in use, they have been charging me £20 per month for it since then (so now up to £180) and are refusing to credit my account with any of this amount - they said the best they could offer was to waive the NEXT months charges and disconnect the phone immediately!! I've sent them a letter as follows: Further to a disappointing telephone call with your customer service department earlier this morning I am writing to make a formal complaint about Vodafone services in connection with the above mentioned accounts. It has come to my attention that you have been taking direct debit payments each month for BOTH telephone numbers mentioned above. With regards to the number xxxxx xxxxxx, I wrote to you in October of last year requesting that you cancelled this account. I expected to be charged for a further 1-2 month minimum contract fee for this number but ceased use of the mobile number with immediate effect. It has since come to my attention that you have not disconnected this number and have been charging me for the full monthly contract value ever since. With regards to this matter I would like to point out the following: 1. You would have been able to see that I have not used this number since the new number has been in use and yet you still have charged me without question. 2. When I requested that some compensation be levied against my account with regards to this mistake, I was informed that the only waiver that would be made was that the number would be disconnected with immediate effect, and no notice period charges applied. Considering these points I am disgusted to find out that you have taken an extra £20 per month from my bank account since November of last year. I have been a loyal customer of Vodafone for nearly ten years and do not expect to be treated so callously, I very rarely use my full allocation of free minutes and texts and pay in the region of £45 per month for your services. I have refrained from migrating to any other network as I believed that Vodafone was a fair and honest service provider with integrity and a sympathetic approach towards their customers. Subsequently, I am very disappointed in the way in which this matter has been handled and dependent on the outcome of these discussions and a prompt and satisfactory resolution of this matter, I feel that I may be forced to review my sue of your services. I am frankly shocked that you have operated my account in this way as I had always reposed confidence in your integrity and expertise. I consider that your repeated representations that this charge is fair and reasonable are deceptive and that you have deceived me into agreeing to pay them. I am writing to ask you to refund to me the additional charges which you have levied from my account since November of last year - I calculate that you have taken an additional £160.00 to date. I was informed that the number xxxxx xxxxxx has been disconnected with immediate effect. If this has been done successfully, and with no additional charges being levied, I am prepared to accept the above mentioned refund in the form of vouchers and/or reduced charges over the following six months. Subject to the above, if you reply to me accepting, unconditionally, my request in principle and letting me know a date by which I will receive payment, I will not make any claim for compensation or interest whilst this money has been missing from my account. I hope that you will enter into a sincere dialogue with me about this matter and I am writing this letter to you on the assumption that you will prefer to do this than merely respond with standard letters and leaflets. I will give you 14 days to reply to me accepting, unconditionally, my request in principle and letting me know a date by which I will receive payment. I believe that this is more than sufficient time for a large company such as yours with dedicated staff and departments to deal with this matter. If you do not respond, or you do not respond positively, within this time period, I shall be seeking further legal advice in connection with this matter and regarding any legal action that may be appropriate. I look forward to hearing from you in due course. Yours faithfully Perhaps they could argue it was my fault for not checking my bills but I pay by DD and to be honest they weren't too over the top so just assumed I was using the phone too much. I've always found Vodafone to be very helpful and easy to deal with in the past, their attitude over this (or perhaps it was the woman I spoke to) has really left me with a lot less faith in them - they've had money for nothing for 9 months and wont even acknowledge it!
  6. Hi I've been reading through this forum for a few months now and have started the ball rolling with various claims thanks to all the great advice and info here (thank you everyone) but even though I should have expected it am completely lost for words after Nationwide's actions this morning (please excuse me if I rant a bit, I'm still fuming)! Last night I went into my online banking, checked what was due to go out before the end of the month and used the 'leftovers' to pay some credit card bills but silly me forgot about those wonderful bank charges.... So this morning when I stop off to get some cash (I only wanted to buy milk) I was astounded to see that I was overdrawn - on a cash card account with no overdraft facility....? So I check my account online and there it is, sure enough £150 of bank charges, which has now put me overdrawn with no overdraft facility so I'm sure they will be mounting up daily. This poses a three-fold problem: Firstly until I get paid next week I don't have any money to put into the account to get it out of the overdraft. Secondly, even if I did I work out of town and can't get to a branch of nationwide during opening hours. Thirdly, I have other DD's going out in the next week that will now be rejected (and that I had left money in the account specifically to cover). So I thought I would call them and give them an opportunity to at least credit one of the charges to bring me out of the overdraft and give me a bit of time to work it out (I'll add the rest to my LBA which is due to be sent on 2nd Aug so am not too concerned as I know I'll get it back in the end)...... Should I have really been surprised when I got a very sarcastic women who would not put me through to anyone who could help, told me it was my fault, that they had notified me and that she had no authorisation to action anything on my account, let alone withdraw their charges. Strangely enough she also couldn't justify why they were allowed to take me overdrawn when no other payment or DD could. What is the point in them having telephone banking if they cant do anything????? I cannot believe that they wouldn't even budge in the slightest!!!! I'm considering the face to face route - perhaps an embarassing (for them) and public scene in the branch will work, obviously done in a diplomatic and tactical way, but I'm sure they wont be too keen on me talking about claiming back charges in the midle of their branch foyer. I'm on the bones of my a**e financially at the moment and if I don't do something its gonna be bread and jam for the next week (and at the end of next month too, and so on.....) Has anyone had a similar experience - or even better been successful in getting anything done over the phone or in a branch as a one off????? My claim with them is at the point of Requent for Repayment of Charges (letter sent 18/7/07) heard nothing back yet. Including this it is now up to £953 before interest.
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