Thanks for the reply becka but honestly this waste company is extremely difficult to deal with. I'm not an angry person, but when a company starts lying to me, I like many people get annoyed. I do understand the concept of addtional lifts, but not when my bin has always shut properly without havign to force rubbish into it. Anyway I'm done with this phswastetech, just have to spend another 3 months whilst they keeping ripping me off before I'm free

Yeh I've just had the form sent to me this week, £15 is a complete joke. I also asked to terminate their services, they said it would take 3 months?? This doesnt sound right, how can it take 3 months to cancel something?!?!?

I'm with PHS wastetech too robert and I've had nothing but problems with them. They took over Rapid waste late 2006 which is why I am with them now. From then they charged a fixed charge of £45.00 with nothing on top up unitil the start of this year. I started recieved bills with being charged standard lifts on top of this, placing an extra £20 each month. I rang up to complain about this and they said it was because I had filled the bin too much or I had extra bags. I assured them that I hadnt crammed the bin and had no extra bags. Customer services said the matter was 'Non negotiable'. The past few months I have been looking for a new waste company, Biffa infact and the prices are so low compared to the ridiculous amounts Im paying now. But the thing that got me the most was I also found out that i had been charged for the wrong sized bin, 660L instead of what I have which is 330L fo the whole of my contract. I contacted PHS wastetech, which has taken a whole month for them to come back to me with soemthing. The guy at customer services said to make things easier for him and me he could offer me a "reduction on the standed lift price, which I could gain back what I had lost over 6 months time". This seemed more like speaking to someone from sales rather then customer services. I said thanks for the offer but I would like my cash back as it was a mistake with the company and plus I shouldnt be charged standard lifts anyway. He claimed that it was a good offer and I would get more money back, plus it wasnt their fault?! He also said it would last the rest of the contract. Now I dont remember signing any contract because it had just taken over Rapidwaste. So I asked them for a copy of the contract, he said I'd have to write to the admin team and its £15 per copy. I told him the price sounded abit high, his reply was "If you didnt lose it then you wouldnt have to pay then would you?". Anyway, after all that and his sales talk about how the offer was so good (he used taxis fares and coke cans as an example, yes you guessed it he was talking rubbish!), the manager got involved and offered: eithe £90 credit or £6.50 per standard lift. To add to all this, I too have been charged landfill and disposal (Biffa dont charge for this) and annual transfer note charge. Sorry this has been long, but I'm so angry with this company who claim to offer "Premium service".