Need some advice on sending a letter to aol for refund. Dad signed up with them over the phone for broad band, but when modem came he cancelled and sent it back. Now it is 3/4 months later and they have taken £219 out of his bank account. He contacted them and they said he was in breach of contract with them even though he is getting his broadband from elsewhere. How can he approach this to get his money back, he is a pensioner and cannot afford to loose over £200 pound. Any advice greatly appreciated.

Don't carry on being distressed in this way by their bullying. Ring your local councillor immediately, they will intervene on your behalf, read my story, councillors can work magic. Good luck, the more people that get their councillors behind them the better chance of having this bullying stopped.

Hi everyone, Good news, I am back on to payment plan and bailiff cannot attend, received letter this morning saying first payment due today (not much notice) but have made payment immediately online. Have had such a busy morning phone has not stopped ringing. First councillor telling me it is been dealt with, she contacted child protection, rossendales and head of local authority. She tells me heads are about to roll. She spoke to head of council and apparently he was disgusted in what happened to me and will be calling for an immediate inquiry in to the matter.I have been told to expect a phone call from him as he would like copies of all letters I have and an account of what I have been through. Child protection have also been a great support and are very concerned about this company not just because I am a childminder but for anyone with young children. Simply telling bailiff I needed police clearance to allow him to enter would have stopped him. Another point CHARGES. My councillor is not about to let this matter drop (she is on a mission) disgusted with charges and told council so, they will look into this also. On letter I received from rossendales today: original debt just over £900 paid £300 so far Still owe £1005 This she says is not acceptable and will fight my corner and have all charges removed, as she beleives they entered my property under false pretences. Anyway lots more to report back on but need to nip out. Anyone out there stressed and feel you have no where to turn contact your local councillor now.

Hi Bella, yes definately separate charge first charges were from bailiff who did wpo second charge( £110) was off a different bailiff who put a letter through door when I was out saying he had come to remove goods

Thanks Bella, Had an early night last night but still not slept well, still don,t feel safe yet till I know this is properly dealt with. Went over all paperwork I have last night and not sure if charges I have had added are correct. Only had one visit so why 2 charges. first visit fee £24.50 second visit fee £18.00 Levy fee £54 walking possesion £12 Bailiff letter through door £110 Can anyone advise Many thanks

Thank you for all your kind thoughts and brill advice over the last few terrible days (specially bellagoth where are you). I am sure I will sleep tonight I am exhausted. Just need to get all paperwork sorted out to show to councillor tomorrow Thanks again everyone.

Hi everyone, After 2 days of being terrified to open my door to anyone (bailiff not been back yet) my local councillor has just rang me. She appoligised for delay but has been ill and not checked emails until tonight. She is furious with what is happening to me and will be ringing council, rossendales and the bailiff tomorrow morning. She said as I am a childminder, which bailiff and rossendales know, they have no right, wpo or not to enter my home, under the child protection act. She has given me the number of the law centre and the soliciter I need to speak to. She is going to insist this is taken back to court, the payments reduced, and put back to the council. She is also contacting child protection to inform them of a bailiff making threats to a vunerable person where children are present. I have given her details of both bailiffs I dealt with, and according to her both of them have broken their code of conduct and she will be reporting this to the relevant authority. She has given me her mobile number and if they do turn up before this is resolved, I have to ring her and she will be there within minutes, with the police if necessary. There is light at the end of the tunnel, I feel so much calmer now, and not nearly as scared as I did I will keep you informed of what happens next.

Thanks again Bellagoth, No received no email, but have saved receipt of payment on computer to print off if needed.

Hi everyone, have spent most of the day at a friends as I am to scared to be in my own home (what a way to live). Have emailed local councillor, no reply as yet, but on arriving home checked phone, lots of missed calls from bailiff. Do I ring him back? HELP.

How can they help.

Managed to make weekly payment on line at last, payment went through but have not yet received confirmation email that i usually get yet.

No sleep again last night, very stressed today, contacted council they will not interveen. Have tried making my payment online to rossendales and cannot get onto their website, have been trying for 2 hours, have always paid to them this way and never encountered this problem.

Thank you for your thoughts, I'm off to bed to, probably won't get much sleep though.

No, I'm making payments to rossendales.

Thanks for advise, will phone council tomorrow, and hopfully get someone who will listen, when i rang on friday they did'nt want to know, said it was out of their hands. I have already made this weeks payment, and next weeks is due tomorrow, which i will make in the morning. I am not refusing to pay, i was just unable to pay for a few weeks.