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patti12

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  1. Oops I've inadvertantly become a rogue trader, describing an item exactly correctly but mistakenly adding an extra style name (together with the correct style name) eg "A-Style B-Style Jeans" instead of "B-Style Jeans". In absolutely every other detail the photograph, description, measurements, styling details etc are exactly correct as per the B-Style jeans I sent to the buyer 2 weeks ago. The buyer contacted me yesterday saying "there is no such thing as 'A-Style B-Style Jeans', they are either A-Style or B-Style" and asking for my address to return the jeans and get their money back, as she wanted the A-Style jeans and thought that's what she was buying. As my description was exactly right in every other respect, correctly describing them fully and completely as the B-Style jeans, whose responsibility is it? As the jeans were otherwise correctly described in every detail, should it have been "buyer beware"? I suppose the buyer must have read the A-Style name and didn't read the details. Unfortunately I now realise I made an innocent mistake by calling the jeans "A-Style B-Style" (the style names are not shown at all on the jean labels and I just thought the B-Style was part of the A-Style range), but otherwise I correctly gave the style number and correctly described the jeans I provided. The jeans are brand new with tags; apparently the current price in the shops is £155 for Style-B, £170 for Style-A and I sold them for £99. I don't want to upset anyone, but also I don't want the hassle of selling these all over again (I'm a private buyer that bought the wrong size jeans and am selling them on). How about if I offer a discount of the £15 difference in price between A-Style and B-Style?
  2. I am involved in a dispute with Powergen involving a "new" meter installed in April 2005. Since then, my electricity usage has shot right up, to the point that Powergen's computer has disregarded the meter readings being collected by Siemens, and I have been given bills based on estimated readings instead. I contacted Powergen several times as I was worried about all this, and each time they sent another operative to read the meter. There seemed to be confusion about expecting to find 2 meters in the property (there was only one, just a replacement). I assumed each time that it was being sorted out and it's only now that I've checked again and they are still billing me on estimated readings which fall very short of actual readings. I pay set amounts by DD - based on previous usage with old meter. Finally I called again this month and demanded they try to resolve this. I was put through to the Consumption Dept and believed they would agree that my meter must be wrong - instead they have simply billed me an extra £1300!!! Help - what do I do now?
  3. I wish it were a hypothetical situation, but it's real. I have paid and collected my goods, and learnt my lesson for the future.
  4. Thankyou, very helpful. At the end of the day, I want those pieces as a keepsake from a much loved tree. Lesson to anyone else - get quotes beforehand, and don't be fooled by a seemingly kind-natured craftsmen - at heart they are still salesmen! Incidentally, he has now left a very dark, almost threatening message on my phone, so although I was ready to go, cash in hand to barter with him, I am now less than eager. It has been precisely a week since he first rang to say they are ready! I now feel I'm being bullied by that oh-so gentle woodturner!
  5. 3 months ago I approached a craftsman to make a number of ornamental pieces out of wood from a newly felled ancient tree. He came and removed various pieces of log to work from. I asked for an idea of prices, indicating clearly that I wasn't "made of money", but he just answered gently that he wouldn't charge me a fortune. I was surprised to see how high the prices were for ornaments on sale at his workshop - but by this time he had started work and I assumed my pieces would be cheaper since I had provided the wood (plus surplus wood). I visited twice and saw work in progress initially, then heard nothing until Wednesday 30th May 2007, when I got a phone call saying the pieces were ready. I went round to view them that afternoon. He was charging much more than I had expected and justified it by saying there was extra work involved in preparing the 'green' wood. He asked me to choose from the pieces he had made, and I agreed to take extra pieces he had made, in return for a slightly discounted price. I said I would return with my cheque book - but before I do, just exactly what are my rights regarding prices being charged?
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