Jump to content

pingu-lingo

Registered Users

Change your profile picture
  • Posts

    10
  • Joined

  • Last visited

Reputation

1 Neutral
  1. I think that because I bought it in July 2015 I have to use the sale of goods act?
  2. It was Laptop Direct. I checked to see if they were signed up to the consumer ombudsman scheme but they weren't listed as registered. But I'll take up my complaint now with them again.
  3. If anyone can help with my next step I would be very grateful! I bought a Toshiba laptop online (not by credit card), I had it repaired under warranty just as the manufacturer warranty was ending - one year warranty. Toshiba use another company to outsource their warranty repair work. the warranty repair company returned the laptop to me with a new fault. I sent it back and they replaced a motherboard. The new fault came back again after a few weeks. I complained to Toshiba - zero response back from them. I returned the laptop to the repair company - and now they say it needs an entirely different part to fix the exact same fault as before and is no longer under warranty so want to charge £££. so far they are ignoring the evidence I have provided that backs up my claim of it being their responsibility to repair as its a fault introduced whilst they were repairing it and theyve supposedly already fixed it. But now I believe I'm approaching the small claims court stage. But is Toshiba liable as its their machine? Or is it the company I bought the laptop from as my contract is with them? Or, do I issue my claim with the repairing agent directly as they are now holding my laptop to ransom and demanding I pay them to either repair/return or dispose of my laptop. Thanks for any help or suggestions!
  4. Yup, offers made prior to the 27th July - HSBC are being annoying & wanting people to re-sign a new acceptance form if they have not yet received the money. I havent collected my letters yet - going to bank later - but presumably HSBC have re-worded their acceptance forms as a result of the OFT case so we can't claim any more money back if they lose the OFT court case.
  5. It may be useful to know that if Service Quality have told you they have sent you an offer letter but you have not received it yet - you can go into any branch and ask them to print it out for you I was also told that new offer letters have been sent out to everyone holding offers (because of the OFT Test case) & they were sent out 1st class on 10th August. I know that there is some debate about signing these new letters etc but it may be quicker to pick up your copy from a nearby branch
  6. I'm at the court stage - filed with county court last week after the pre-lim & LBA letters didn’t elicit any response from HSBC (no surprise there!). I re-read their letter, which I now notice only quotes one account number, and I am claiming for charges from 3 accounts, so I don't know whether I should be expecting another two letters from the bank for my other accounts – but will not holding my breath for those offers to be any better! I just wanted to check that there wasn't something I was missing as it seems a waste of postage & trip to the post office to decline such a useless offer.
  7. I have filed a claim against HSBC for £2600 (including interest). The claim was filed last week and HSBC have sent me a standard letter, offering me £35 in full settlement!! I am sure I have seen other people on the site with the same letter but haven't been able to find the posts. Any suggestions on whether I even bother replying at all or just ignore the letter - it does say "If we do not receive your signed acceptance within this timescale, we will take it that you have declined our offer" Thanks!
  8. We will do fuel drains (warranty restrictions permitting) on a maintained contract and then the customer/company gets an invoice - so not cost free but sometimes handier than having to find a few hundred pound on the roadside - still ends with a big bill heading the customers way though! I do think that the whole thing should be clearer though - for all customers. I get lots of people who think they are covered when they are not and its awful having to explain that when they are stuck on the roadside and there's nothing I can do to help. Insurance and car salesman both seem to be equally bad at glossing over exactly what the breakdown cover does and does not include.
  9. I wasnt arguing what was or wasn't adequate cover - I thought it might be useful to highlight what Lex are likely to use in response to the letter and also what isn't covered under warranty breakdown schemes (which the page you've quoted doesn't mention)
  10. RAC breakdown cover sold to you covers you for all the things the AA warranty breakdown policy doesn't cover (I work for RAC on the Lex breakdown desk so I should know) or it will give you a higher level of cover. Mostly it would cover you for breakdowns that are classed as driver errors - which includes accidents, wheel changes, fuel contaminations, getting vec stuck in mud etc AA will sometimes attend for these things under the warranty breakdown but either will charge or only tow you within 10 miles. (I'm not AA bashing - they are limited by the fact that the breaksdown cover is manufacturer warranty based -vehicle manufacturers are the ones who set the limits) Plus AA vehicle warranty for the vehicle tends to run for longer than the AA breakdown cover. So eg, Vauxhall usually is 12 month breakdown cover & 3 years vehicle warranty. So you probably wouldnt have had AA breakdown for the whole period of your lease. You'll probably find that Lex might argue these points in response to your letter but good luck with getting your money back though!
×
×
  • Create New...