Thanks for the replies. The position is fairly complicated as Scottish Power have constantly compunded their ineptitude. They have billed us for next door's useage, have got the wrong meter number, have billed us in the wrong metric units, have sent us lots of estimated bills having read the meter over and over again, have sent us credit notes which have not been taken into account when they calculate the account, have clearly lied to us on several occasions about what they are doing, refuse to explian their calculations to us, have got SPM Collections (debt collection agency which is part of SP) involved several times despite the bill being under dispute, have got a company called Grosvenor Legal Services Ltd to write a threatening letter to say that the bailiffs are about to pounce - at the same time, we have a counter claim against them which wipes out any indebtedness owed to them, no court proceedings started, the matter has been referred to Energywatch who do nothing and now the Energy Supply Ombudsman is saying that as the problem arose before its inception in July 2006, they cannot help. Scottish Power refuse to send me a 'deadlock letter' as they say there is no need to as the case arose before July 2006. They also know that only with that could the ESO get involved. Our account has altered from a staggering £4000 down to £1200 as it now stands. Only two people live here in a semi detached house and we are both out all day. The bill is clearly wrong yet we now have bailiffs trying it on. We are going round in circles. Surely there is some action group to help us. If not I'd be happy to take it on. Cracking

I have just posted a similar set of circumstances but the problem I have found is that Energywatch are toothless. Scottish Power tsake no notice of them - although to be fair Energywatch have done nothing at all to help! They simply act as a postbox. As my complaint arose in Jan 2006, the Energy Supply Ombudsman won't help as his remit is only from thwe date of his inception, that is July 2006. Scottish Power certainly bully and have caused untold distress to me and my family. Surely there is some organisation out there which can collate these complaints and help us? Cracking

Has anyone had a dispute with Scottish Power over an account? I have been in dispute with Scottish Power since Jan 06. I have got nowhere with them although they have behaved in a draconian way. I cannot get anywhere with Energywatch nor with The Energy Supply Ombudsman. They all seem to be quangos and not truly policing problems with energy suppliers - purely window dressing. Scottish Power have instructed bailiffs now nothwithstanding there is a variety of matters they have failed to address. Can anyone give me a hand in terms of where I go from here? Is there an action group against Scottish Power? This is urgent! Cracking