sunray101
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Well here's my update. After much frantic running through hoops I still havn't achieved a thing! After faxing aLl pages (for like the 3rd time) I'Ve been told I won't get a decision until senior management of bailiffs, get back next wednesday. To tell you the truth I feel sick, dizzy from all the endless letter writing, faxing, photocopying, emailing, shouting on the phone & running to internet cafe to fax papers over. I have 3 young kids, havn't slept or eaten properly since all of this, have done no xmas shopping,,no time for that. I think these b******ds are breaking me & my sense of will!! The kids need the car, its xmas, we can't even make it down to Luton to see relatives. I'm actually considering paying to get my car back & then claiming against council and bailiffs. I'm very tired.
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Its a disgrace that in Ealing council, they have this particulary foul practice of not ensuring that staff in the parking services, actually deal with members of the public, in person. I mean, are they allowed to do this, why the veil of secrecy? I know they would say its to improve efficiency in service (lol, yeah right) but actually there is a total lack of accountability & feel sorry for the so called customer agents they put on the frontline, because @ best they are poorly trained to deal with the law, so you end up feeling really frustrated that they can't provide clarity & you can't speak to a member of staff that can! As for documents, they havn't said anything wrong, they did try to pick @ keeper details being later than insurance & date of purchase,o.k was late in updating those details, but even so, they were updated before seizure of vehicle & a simple check would have showed I am new keeper. I would have thought receipt, insurance cert, logbook would be enough to prove ownership.
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Hi, was busy doing all the letter writing, emailed the chief executive. Havn't received a reply from him, but got confirmation that he has received. I managed to get a phone call with a senior member of staff @ council...finally. She said she managed to get hold of the director of bailiff firm on holiday in spain lmao! And that the bailiffs would like to see aLl 4 pages of logbook, as they've only got 1st page (even though I faxed through all pages! Ggrrr) and asked if I have a paper trail which shows how I purchased car, e.g bank account, showing withdrawal...do I really have to provide such personal details to a motley crew of bailiffs??! I can resend my logbook, but to dig up old bank statements, that wouldn't conclusively show one lump withdrawal made, is a bit far fetched. Anyway she repeated the same spiel about it being out of council's hands & ultimately the bailiff's decision. I obviously restated that actually they do have authority to order the return of my car, just as they have the authorisation for its seizure & removal in 1st place. Long story short, she got the supposed assistant manager of firm to contact me. He called, confirmed he had spoken to council & that he needed copies of all 4 pages of logbook (no problem) and some kind of papertrail showing how purchase was made. I made it clear that proof of ownership has been proven by receipt and insurance, I'm hardly going to insure a car I don't own! Yes I changed registration details @ a later date, (but in any case, as the bailiff didn't hesitate to tell me the 1st time I had the privilege of being threatened by him, the logbook isn't proof of ownwership, just the reg keeper) and it was certainly changed before they seized & towed my car. He also said my receipt isn't neccessarily proof, as anyone could have knocked it out, they'd prefer a printed receipt. I retorted it was a private sale, how many of them come with printed receipts! Its amazing how new hoops to jump through get invented :0 Anyway, he said if I send the logbook again, they'll make decision quicker?? In the meantime, I will phone/email chief exec again...(thanks hallowitch, ur are a star!) Will keep u updated & would still like to know how I can file relevant court claim?,,just in case...
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