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Yankeeruinx

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  1. Yeah the break thing I can deal with its not really a problem anymore as my employer just adds half an hour onto my shift then when the system takes the half hour off its back to normal. My issue is with them taking time and a half off us for bank holidays and Christmas Day.
  2. Hi I'll get right to the point. I work for Whitbread as a head chef in one of their restaurants and have worked there for 10 years. Today when I got to work I was told that as of the 1st April I would no longer receive 1.5 of my hourly rate for bank holidays it would be paid as any normal day and Christmas day which we have always got triple time for would be cut to double time. They said there was nothing I could do about it and that it was happening and tried to make me sign a sheet of paper they were getting everyone to sign saying that they have been made aware that the change was happening. I of course refused to sign it and then others followed suit. They tried to sweeten the deal by saying that because they where taking our special payment days but they where going to give us 28 days holiday a year as opposed to 24 but I already knew that on the 1st of April the government have increased the minimum amount of holidays to 28 days anyway so they had to do that regardless, so basically they aren't giving us anything. Now in the 10 years I have worked there they have always paid bank holidays and Christmas more than normal rate so can they just change this even if we don't want it. I have been led to believe this might fall under implied terms and that because they have paid it for so long that they can't just take it away. When I first started at the company after 38 hours we got time and a half for over time, then it got changed to 48 hours before you got it then they just stopped paying it. Then they started automatically taking half an hour off our wages if we had been at work for over 6 hours for a break which we never get its 15 mins at the most, infact most people don't even bother having a break they just work right through. I have never signed a new contract for any of these changes that where made infact the only contract I have signed was when I started 10 years ago on £2.88 and hour. We did nothing to stop it as we didn't think we had a leg to stand on at the time we just got told this is happening if you don't like it leave, but I would like to think I am a bit wiser now and surely they can't just go changing our contracts as they see fit. Whats to stop them from cutting my hourly rate down. Is there anything I can do to stop them from doing this or do I just have to bend over and take it again from them.
  3. Well they finally delivered my TV back today but they have lost the back off the remote and the power cable so I can't even switch it on to see if it works. They said they will order new ones and send them out to me but couldn't give me a eta as they didn't know how long it would take to get them. Is there somewhere higher up I can complain to as whenever I phone up I get put through to Barnsley service center and they just keep fobbing me off.
  4. Well I have just got my Plasma screen back today from Comet it had a smashed screen and they actually fixed it much to my suprise as I thought it was not possible. I also bought it in May 2005, how did you even get them to give you a new replacement one as I didn't even get that option they said they had to fix it.
  5. Nope they said the earliest they can deliver it is Wednesday because they aren't in my area >
  6. Ok I rang them up today as they told me that if my replacement screen had not arrived by the 5th then I could have a brand new TV. I left it until 5pm and then rang. I asked what the situation was and was told that my screen had been dispatched today and they would receive it tomorrow. I said that it was supposed to arrive by the 5th at the latest and she just said it will arrive tomorrow that being the 6th. I informed her that I had been promised that if the replacement screen had not arrived by the 5th from LG then the workshop manager had promised me a new TV. She put me on hold to go talk to him, then on return she said that the screen had arrived today so there was no problem. I informed her that she had already told me that it had not arrived as she said it had been confirmed it had been dispatched today (5th). She said it was there and must have arrived this afternoon. I said this sounded a bit fishy as it has magically turned up now that that they realise that if it hadn't arrived they had to give me a new TV and they had already told me it wasn't. She then denied saying that it wasn't there which was a lie as she had just told me she checked up on it and confirmed that it had been dispatched from LG and would be delivered to them on the 5th.
  7. Thanks for the help. I have rang the number Comet gave me for the insurance to write off the TV they said they would need the Comet Service Center to send them the write off so I rang Comet back up and they said they could not do anything until the 5th of Feb now as they have ordered a replacement part for it. So now I'm stuck until the 5th of Feb and if the part hasn't turned up by then then they can ask for a replacement TV. Any ideas of where to go now or should I just wait until the 5th?
  8. Hi, I'll appologise now for the long post but I hope someone can help me with this matter. On Boxing Day I had and unfortunate accident involving a Wii remote, my uncle and my 42" Plasma screen. Luckily the I had taken out the Total Cover Protection costing £550 for my tv when I bought it in 2005. Anyway the day after the incident (27th December) I rang Comet up who arranged and engineer to come out on the 5th of Jan, this was the earliest they could get out but I was fine with that. The engineer arrived saw the screen was cracked said there was nothing he could do and arranged for Comet to come and collect the TV from my house on the 10th of Jan. On 9th I rang Comet to ask if they had any idea what time they would be coming to pick the TV up as I had to nip out the following day, they said they would ring me in the morning and give me an eta. I waited until 11am and they hadn't rang so I rang them to ask what time they would arrive she said they weren't sure so I asked if they could ring 1hr before they arrive then I would have enough time to get home. They said that would not be a problem and they could do that. So I nipped out and at 12pm I get a phone call saying they are at my door. I said it would take me at least 20 mins to get back thats why I asked them to ring me and hour before they arrive to give me time to get home. They said they never got the message and I would have to ring up and arrange a collection another day. I rang Comet back to arrange another collection for the following Thursday (15th January) which was the last day I could do it as I was going on holiday the day after. Then on the 13th Tuesday I get a phone call from Comet asking me what day I would like my TV collecting on. I told them I had already rang and arranged a collection for the 15th. They said they don't have anything down for that day and it would be impossible as there is no one in the area. After much shouting the lady said they would send someone to pick it up the following day on the 14th and thats all they could do before I went on holiday otherwise it would have to wait until I got back. So I managed to get my shift covered at work and waited in on the 14th. I rang Comet at 1pm to ask if they had any idea what time they would be coming to collect the TV. I was told that they couldn't give a time but they were coming. At 5.30 I rang them back to ask if they were still coming I was assured they were still on the way and they would arrive anytime between then and 7pm. I wasn't happy about this as I had a sneaky feeling they wouldn't turn up and if they didn't I knew that the call center shut at 6pm so I wouldn't have anyone to ring up if they didn't show. The lady assured me that they were on there way. At about 6pm I got a phone call from Comet saying that they wouldn't be able to pick it up that day and would next week be ok. I hit the roof and went mad at them as I was going on holiday on the 16th and I wanted the TV repaired or replaced by the time I got back. They eventually said the would send someone round to collect it the following morning on the 15th. So again I had to get another day off work, it got to lunch time and still no one had showed even though they had promised to be there by 10am so I rang back and they said that someone was still on the way and they would be there at about 2pm so I waited and still no show I rang back at 3pm and was told that someone was on the way. 5.30pm someone finally showed up. The lads collecting it told me that they weren't even collection staff they just work in the warehouse and had got given some keys to a van and told to come to my house to pick up a TV. Anyway they brought out a box that was miles to small to fit the TV in. I told them it wouldn't fit but they said they would get it in. They then proceeded to turn the TV on its side and drop it into the box which made a loud crack. Then when they put it in the van which was empty the put it right in the middle with nothing to support it either side so the first corner they went around I imagine it would have fell straight over. I rang Comet and made a complaint about the way they handled my TV and was thankful that I had a piece of paper that I had signed stating that the only damage to it before I gave it to them was the cracked screen. Anyway I went on holiday then on the Tuesday while I was on holiday Comet rang me I explained straight away that I couldn't talk for long as I was abroad and the call would be costing me a fortune. They said ok I'll make it quick and then asked me if my TV had been collected. I said yes it has and why are you asking have you lost it? They said no they were just checking that was all which I thought was very strange. Anyways I had to leave it at that because it was expensive to stay on the phone. On return from my holiday on the 25th I rang Comet again. They said the couldn't check the progress because the service center was shut on Sundays and to ring back on Monday. I rang back on Monday and they said the are going to order me a replacement screen for my TV. I asked when it would be ready then and they said they didn't know as they hadn't ordered the screen yet. I was angry at this as they had the TV for a week and a half now and hadn't done anything. They said they would let me know as soon as they get an eta for when the replacement screen would arrive. Heard nothing from them all week so I rang then today on th 29th and they said that they don't know how long it will take. The said the earliest the can get a screen is the 8th of Feb then it need fitting and delivering so at best it would be middle of Feb. I was not happy at this and asked if they could just give me a new TV instead which I thought was what I paid £550 for the Total Cover Protection was for as it states they will give me a replacement or credit to spend in store for the value I paid for the TV which was £2500. The lady was sympathetic and said if I ring the insurers and ask them to right the TV off then I can have a new one or credit. I am going to ring the insurers tomorrow so is there any advice for me before I talk to them to get them to right off this TV so I can get a new one and not have to wait ages paying my Sky HD bill and all that for nothing? If I had known it was going to be this much hassel I would have gone through the house insurance as it would have been settled right away on the new for old policy. Thanks for your help and again sorry for the long post.
  9. Well I have rang safeguard today and they say that its does sound like it has not been applied from what I told them about the water they said if it had been it would not do that. Also I should have a certificate showing that it has been applied with a gaurantee which I have not had. I rang the dealer today and they said that I would not get a certificate as I had the safeguard done free of charge. I told them that when we were working out a deal for the car they wanted £10500 I told them I would only pay £10000 for the car so they said if I paid £10500 they would apply the safegaurd and throw 6 months tax which would work out at around £500 so really I would be getting the car for £10000 then having £500 worth of stuff done. Plus on the invoice it does say they have applied the safeguard. They have said I will not be able to reject the car on the grounds that the safeguard was not applied as it was free. I told them when I bought the car the deal was for the safegaurd to be included.
  10. The safeguard is on the invoice which I was pleased about none of the other issues were though. I've had the car 2 weeks today so have I only got another 2 weeks left to sort it out?
  11. Ok I have just been out to test if the safeguard has been put on my car and I'm pretty sure it hasn't. When the safegaurd is applied on the interior which I have been told it has it should provide a waterproof layer so spillages don't seep through the material. I has just been out and put a little bit of water on the seats and guess what, it soaked straight through didn't even try to bead on the surface it went straight through the material. So the garage have blatently lied to me on this matter. Any advice on how to proceed as time is of the essence.
  12. Hi I purchased a car (05 Civic Type R) 2 weeks ago from a dealer. Before I bought the car when inspecting it there was a chip in the windscreen and the bumper had a chip in it. I asked if those would be fixed if I purchased the car. I was told they would be so I put my deposit down and then collected the car on the 30th of June. I paid the remaining balance and then went out to the car, they had fixed the bumper but not the windscreen. They said to fix the windscreen as a dealer they would have to replace the whole thing but said if I take it to autoglass they would be able to fix it for free on the free 7 day insurance I got with the car. I took it to autoglass and they said it can't be repaired as it has already been repaired so it would need a new windscreen. Before I left I noticed the stereo was not working it needed a code putting in it which they did not have and said they would get that for me which they have not. Also the lever to pull the front seat forward on the drivers side was missing so you can't access the back seats from the drivers side, they said the would order a new part which they have not. Also I had the Safegaurd paint protection thing put on the car which you should then recieve a pack off cleaning products with which I did not and had to go back and get, which when I got home noticed that some of the products it comes with were missing. Also a rattel has developed under the car I think its a loose heatshield and the drivers window sometimes gets jammed when going back up. Before I put any money down they were more than helpful now I've got the car they just don't want to know which is the same with most things. What rights do I have can I take the car back and get my £10,500 back or will that not be possible now.
  13. Hi I put a claim in over a year ago and it has a stay put on it but my claim relied on the principles of mutuality and reciprocity which is now dead in the water and I'm lead to believe and Sempra is the way forward. My claim is still on hold so what should I do can I change anything or will I still have to keep with claiming CI on the basis of mutuality and reciprocity?
  14. Hi I'm a chef and I was told today by a friend that its possible to claim some money back from the tax office because I wash my whites (uniform) at home daily. He said that I can back date it for 6 years and get £60 back a year. Does anybody know if this is true and if so how do you go about doing it?
  15. Thanks for the advice I will ring them and see what they say.
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