Right finial update. The payment has now been cleared into my bank account.

I checked all the paper work last night before doing anything, and I had the letter from HSBC saying they have now passed the debt onto Newmans, and HSBC have no more dealings with it. So phoning HSBC would of been a waist. I don't understand how paying off a debt is going to cause harassment for others? I built up the debt myself, so its not right I just wash my hands of a debt I created. I had to pay it off somehow. This was all done back then through CCCS who helped me sort the mess I got myself in and helped to agree a payment plan with them. I do have others I am still paying as well, which again was all set up with CCCS back in the day. So paying the agreed monthly payment until its paid off.

Thanks Andy, Will do

Just to update, I phoned Newman, but they didn't have anyone who could talk to me. So I phoned up Arrow global and they had my file and checked it out, they are now refunding back to me £197 that I have over paid. Thank you for your help on this

Cheers, We give them a bell and see if I can track it down.

I have moved since 2007, so may have missed something in the post? I have not had any dealings with HSBC since, as I moved my account over to another bank at the time. I have pinged an E-mail to Arrow Global to see if they can help on this. Will go through all my paperwork again tonight when I get home from work.

The old letters say its HSBC as the client, and the ref numbers are to my bank Account. Newmans also have a ref number of their own, with matches my standing order payment.

The original debt was for HSBC over draft. HSBC passed this over to Newmans back in 2007. We come to the arrangement of paying £10 a month, and have been paying this ever since. The payment is done by Standing Order via my bank account, so have all the records of payment.

Thank you, Is there a template letter, or do you just make one up?

Hi, I am after some help please. I had a debt that I have been paying off to `Newman Debt recovery` from back in 2007. I have been paying off £10 a month as agreed with them. Well the payment I paid in Dec 2016 was paid, but then paid back into my account, and the same happened to my Jan 2017 payment. I dug out the paperwork, and according to the last letter I have back from 12th Sept 2007, the remaining balance was £882.18. So by my calculations, the last accepted payment that was not returned I have paid till Nov 2016 makes the total paid of £1100 ( £10 per month). This means I have paid £217.82 more then I needed to. I have tried to E-mail them but their e-mail just bounces back. Tried to Phone them, but not getting much joy either. What are my chances of get this money back and what options have I got to try and recover this over payment? Thank you in advance Jon.

i am waiting today, i gave them till 5pm tonight (when there office shuts). just wanted some info or help on how i can sort this out.

Can someone help or give me some advice on a problem with our holiday we had booked. We booked a 7 night break with park resorts aug last year for April 6th (easter week), they wanted £25 deposit to secure the booking, with the final payment to be received 8 weeks before the start of the holiday (which is 9th Feb) the total cost was £232 for the 7 nights, so we paid £32 as our deposit, so left £200 to pay. On booking we got a ref number, but never received a e-mail or letter to say we had confirmation, But when logging onto your account on there site, all the details where there, so this was fine with me. Monday (4th Feb) we go to log onto our account to pay the final balance of £200, but it wouldnt let us log on and said your booking has been canceled. So on the phone i get, to be told a letter was sent in Jan to say you have to top up your deposit, we received no letter, no e-mail nothing. Becasue we had not got anything to say this, they canceled our booking on the 30th Jan. No where in there terms and conditions do it say you have to top up a deposit, it says a depsosit is required (which was only £25 at the time of my booking) and the finial amount due 8 weeks before your arrival date. Do i have a good case to go at them? all we really want is our holiday back, but they have said they cant offer us a holiday in the park we chose as they have none avalible, but can at another park, but we have to pay the current price, which is over £100 more plus extra for the ferry to the IOW. I have given them 24 hrs (as of 5pm yesterday) or i shall be taking legal action, which they acknolodged and said they would call me today. Any help on this i would be very greatful.

Hi all, can anyone give me some advice please, i have been reading up on this collection company, and it seem im not the only one in this situation. Back in feb 2007 i moved house, and contacted Pipex/homecall to arrange to be transfered to new address, they where very un-helpfull so i said to them that i will cancel my broadband/phone etc with them, and canceled it as normal, letter, cancel DD at bank etc. Anyway, few weeks ago, i got a strange letter through post asking if this was my address and to contact Bryan Carter ref a debt with pipex. First of all, how they found my new adress has baffled me, and second what debt. I ignored this letter, and last week got another letter from Fredrickson demanding payment of £149 for the pipex debt. Now i have no idea if i have kept any of the letters about caneling etc any more, and since moving could be anywhere. After reading many post about this company, it seems my first point of call is to send them a `Prove it` letter which i down loaded the template. Is this right, or should i go a different route? many thanks

Thank you for the reply. I have a local nokia repair centre, so will give them a call today. I have not given o2 written notice, i just poped into our local o2 shop in town where i got it repair last time no problems. Who do i write to? the o2 shop in town? thank you

Can anyone help me out please, or give me some advice. I have a Nokia N95 8g phone on o2. the contract run out a few days ago (18 months) the phone was put in for repair with o2 about 2 months ago as it stopped texting. It was all repaired at no charge. i was happy. This time how ever they wont repair it, as its out of contract. i will have to pay for it to be fixed. Not happy this time. I have been on Nokia web site, and all nikia handsets are covered with a 2yr warranty, so its still under nokias warranty. This is the problem tho. If i go to Nokia to get it fixed, they are going to say straight away that its been opened before, and wont cover under warranty. Any ideas on how i can get this fixed under the nikia warranty? go i go back to o2 and tell them to fix it? any help please would be greatfully received.