Jump to content

VZR00

Registered Users

Change your profile picture
  • Posts

    3
  • Joined

  • Last visited

Reputation

1 Neutral
  1. I complained to Natwest and asked for £170 compensation, which was approx the amount I was denied withdrawal (250 euros). I mentioned that I consulted CAG for advise. Just received a letter from Natwest Mcard offering me £50 and 300 airmiles as a good will gesture. They do claim that they tried contacting me, but have provided no vmail evidence. It was worth writing to them, thank you for your support.
  2. Excellent advise from the moderator, I have travelled to many countries and never had problems with my credit cards . It seems since the introduction of chip & pin, the fraud systems detect changes in pattern and the card is blocked. I spent hours trying to contact them listening to endless muzak in the attempt to unblock my card with no luck and it was nota 24x7 number. I have just written to Natwest asking them why they do not inform their users of their fraud/emergency procedure and stated that I would like some ££ compensation. As a user I was denied the use of my mastercard, suffered embarrassment even though I had more than aqequate funds and for the lack of prior advise on their fraud/emergency procedures. I will let you know the outcome. Msg for Stansfield5131 just received Natwest's credit cards notice of variation, and checked the back of my statement, no mention of a 24hr number for fraud/emergency. Why do they make it so difficult for us to contact them?
  3. I was on holiday in Italy and ran out of cash, so I used my Mastercard to withdraw cash 250 Euros, which I did successfully. The next day I was unable to withdraw cash at the ATM or use my Mastercard to pay for train tickets, hotel bills or meals! as natwest had blocked my card! I contacted Natwest bank to give my mobile number so that someone could phone me and explain what is going on.To cut a long story short I had to curtail my holiday by two days and return to the UK. When I queried this, I was told that the fraud squad had put a hold on the account! Has anyone been in this situation? because I am would like to compensation £250, for dennying me the ability to withdraw cash or use my credit card to pay for train tickets, hotel bills or meals!
×
×
  • Create New...