Ist letter sent 24thMar

omollmeg · 11th April 2006, 11:28

Hi I have sent the 1st letter detailing costs of £536.00 plus £146.20 interest
and have received the following
"Thank-you for your recent correspondance,which we received on "8thMar2006. We are currently investigating your complaint and will provide you with a full response by 24Apr.
In meantime,should you have any queries please call me on 01244 672626 between the hours of 8am and 5pm Mon-Fri.
Yours Sincerely
David Anderson
Customer Satisfaction Manager.

Now I have received this before the 14days should I be patient and wait or send next letter now????
Thanks

surreyscouse · 11th April 2006, 13:08

sit tight until the 14th day then send the follow up. Stick to your time scales and not theirs !

I have a few contact details for you at MBNA if they are of any use to you. Who did you address your first letter to ?

omollmeg · 11th April 2006, 16:45

Just sir/Madam
address- MBNA Europe Bank Ltd
PO Box 1004
Chester Business Park
Wrexham Rd
Chester
CH4 9WW
Have addressed next letter which I haven't sent yet to
The Compliance Manager
4th Floor Imperial House
15-19 Kingsway
London
WC2B 6UN
as stated in their letter.
Is this ok?? and thx

omollmeg · 11th April 2006, 16:46

By the way the 14 days are up

omollmeg · 26th April 2006, 11:12

Ok
On day 14 surprise,surprise I received a letter from MBNA offering just over half so have decided to accept this one as I wasn't expecting anything.....
I am still holding out for Barclays, Citibank and Morgan Stanley though so heres hoping.
Good luck everybody.

This is the response letter I sent

Gavin Theobald
MBNA Europe Bank Ltd
Customer Assistance department
PO Box 30
Chester
CH4 9FD

Dear Gavin Theobald,

ACCOUNT NUMBER: ************

Thank you for your letter detailing your response to my complaint.

I accept the sum of £***.00 in full and final settlement of my complaint with MBNA Europe Bank Ltd.

Yours faithfully,

surreyscouse · 26th April 2006, 11:59

no no no........... You will get it all back if you just hold out. Please somebody back me up here !!!!!!!

Well done anyway for getting half offered back

omollmeg · 26th April 2006, 19:42

I keep thinking this but thought of COURT!! urghhhhh
Do I have to defend myself????
Thanks for support though.

surreyscouse · 27th April 2006, 10:50

Matey !

It probably won't get to court. Why would they offer half as a goodwill gesture if they have done nothing wrong. Stick with it and you will probably find they offer a full refund.

I would suggest that you write to Michael Rhodes who is the ceo of MBNA. The compliance officer would not deal with this sort of thing. The compliance managers role relates more to regulation from the financial services authourity and the information commissioner.

Please, please , please, do not give in, that's what they expect.

Erm, defending yourself in court, well kind of, you would literally just have to read your summons to the judge for which the wording is on thie site somewhere. They won't turn up anyway so you probably won't even have to do this.

omollmeg · 27th April 2006, 11:31

Okay okay!!!
LBA now ready to to post!!!!!!!
Hope this works............

surreyscouse · 27th April 2006, 11:36

Well done, all of my pleading worked then !

Good, let us know how you get on.

dinghy · 27th April 2006, 19:49

Quote:

Originally Posted by omollmeg

Okay okay!!!
LBA now ready to to post!!!!!!!
Hope this works............

Congrats on finding the courage...

You'll be fine.

omollmeg · 9th May 2006, 10:46

Hi again,
I sent LBA on 27/4/06 and was expecting a reply by 11/5/06 but today (9/10/06) I received a letter saying

Thank-you for contacting us

We will ensure that you receive a full written respone within 28days from the date of receipt of your letter.((27/5/06) I have enclosed a copy of our internal complaint procedure leaflet for your information.
Should you wish to contact us in the meantime, please telephone Gareth Tunnicliffe, Customer Advocate, on 01244 672628 between 8am and 5pm, Monday to Friday.
Yours Sincerely
Rachel Claridge

So question is should I wait or stick to my time frame and post a claim on the 11th May.
Thanks.
Don't you just hate being fobbed off!!!!

surreyscouse · 9th May 2006, 11:21

just stick to your deadline. you may want to drop them a line telling them they have one day left before proceedings are issued but keep the conversation short

omollmeg · 9th May 2006, 15:35

Thx my friend.
Last time I spoke to them they fobbed me off and I ended up waiting beyond my 14days.
Think I will give them a week from 2day and then post cliam.
Thx for your input.

omollmeg · 19th May 2006, 11:05

HI,
JUST TO KEEP YOU UPDATED
I HAVE JUST SENT OFF MY CLAIM THIS MORNING.
FINGERS CROSSED.
Is anyone else at this stage??
Have a good day

surreyscouse · 19th May 2006, 11:10

Well done matey !

No there yet but will be in 14 days. You'll be fine, they'll refund it all before you can blink !

omollmeg · 5th June 2006, 10:44

This is odd...I sent off my online claim on 19th and it was issued on the 22nd of May yet in the post I have just received a letter from them dated 30th May saying

Blah Blah
We do value your custom and so we would like to resolve this matter. I have therefore requested for a cheque of goodwill payment of £200 to be sent to above address on the basis that this is in full and final settlement of your complaint. I trust that you will find this an acceptable resolution. Steve Bailey.

Bloody cheek more like the £700 it should be.
Do you think they haven't yet seen my claim???
They do have until the 10th June so I suppose I will just have to sit tight.
SS -your thoughts??

Janet-M · 5th June 2006, 10:48

You must accept any payments made to you but not the conditions .You should let them know that you are prepared to accept the money as part payment of your claim but not in full and final settlement as you will be pursuing them for the remainder.

omollmeg · 5th June 2006, 10:49

Will wait until the chq arrives and see if they respond to my claim..
Thx i'll sit it out for a few more days and hope to get the answer I would like.

omollmeg · 7th June 2006, 11:43

Thought this might be of interest...
After receiving letter of offer of £200 I yesterday received a phone call offering an out of court settlement of slightly more than I was asking for back.
As I didn't have all the info with me when I got the call I said I will stop proceedings when I have written confirmation and a chq for said amount.
So to all of you just keep going,I think the T.V programme did alot in the way of help as funnily enough I got the call the following day...what a coincidence...NOT!!

CAG Products - We think that these will help you to make your claim or Reclaim your Right These sales also help us to keep helping YOU and keeps this site free of third party adverts!

Small Claims Kit	Small Claims Court Guide New Edition	CallBurner - Skype CallRecorder Review	Last Will & Testament Kit	Fight a Motoring Ticket

Alternatively you could purchase a CAG email address here, or maybe you'd prefer our address labels here
UPDATE: Consumer Forums ConsumerWiki is now LIVE - click here: ConsumerWiki N.B. Please note - due to postage costs these products are only available in the U.K.