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Local Authority, Council Tax and Business Rates Issues This is the place to discuss Local Authority dispute, including issues around Council Tax Banding, Business Rates, Planning etc. NB: DO NOT USE THIS FORUM FOR COUNCIL TAX BENEFIT OR DEBT ISSUES - you will get more support in the other relevant forums.

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Old 17th November 2008, 20:43   #1 (permalink)
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Cagger since : Oct 2008
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Mrs Magoo Novitiate
Default Council- poor customer service
Sorry just need to let off steam!

I wrote to complain about a very, very rude phone Council Tax advisor at Birmingham City Council (after a council tax bill I am disputing).

Council's response?

"The advisor was professional, helpful and courteous. We have no evidence to support your complaint."

No qualifying statement, no acknowledgement of my complaint, no apology, just a dismissive "you are wrong".

ARRRRRRGGGGGGGHHHHH!!!

Why do councils not give a flying fig about their "customers"?
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Old 18th November 2008, 10:10   #2 (permalink)
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Default Re: Council- poor customer service
Hi there,
I notice no-one got back to you. sometimes posts get missed.

Personally I would not take this lying down.
Can you give more details of the dispute. I have a little experience of councils inefficiency.
I would not normally recommend phoning the council but if you can record calls then you would have evidence of their rudeness.
If I can do anything to help, let me know

fox
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