West v Lloyds ***WON***

[weststreet]

Can anyone tell me the right e-mail address to use to chase up a Data Protection Act letter ?

I sent my letter off 03/04/06 Recorded !st class with P.O. for £ 10.00 fee. The Royal Mail site isn't showing it as delivered so no tracking available. Have asked P.O. enquiries if the P.O. has been cashed but reply will take 2 weeks. So I'm in limbo - I don't know if the problem's with Royal Mail ( lost ) or Lloyds.

So I thought I'd e-mail Lloyds and ask for confirmation they've received the Data Protection Act request ( would at least know whether it's in-hand or whether I have to re-do it if lost ) but what's the right e-mail address to send this query to ?

Thanks

[lee6370]

contactus@LloydsTSB.co.uk do not assume it's lost, if the bank sent you a letter, they would not assume it was lost. You have proof of posting so just proceed as if they had recieved it.

[weststreet]

Thanks Lee

I think the fates are conspiring against me. Sent an e-mail to the above but it wasn't accepted :

Your message

To: Contact Us
Subject: Data Protection Act Request
Sent: Thu, 13 Apr 2006 15:01:03 +0100

did not reach the following recipient(s):

Contact Us on Thu, 13 Apr 2006 15:01:28 +0100
The message could not be delivered because you do not have create
permissions on this folder or it is only available to folder owners at this
time
The MTS-ID of the original message is: c=gb;a=
;p=LloydsTSB;l=IMC0604131 401HYSYJ0T0
MSEXCH:MSExchangeMTA:LTSB UK:EXCRSLTSBNET002

Any other e-mail addresses that would work ?

Thanks

[Janet-M]

If you have internet banking then you can do it from their site . If it is now showing a different email address on the site can you please let us know.I sent all my letters by email to that address with no problems .Maybe they are being swamped and have blocked it but I really can't see that.

[HD]

Originally Posted by weststreet

Can anyone tell me the right e-mail address to use to chase up a Data Protection Act letter ?

I sent my letter off 03/04/06 Recorded !st class with P.O. for £ 10.00 fee. The Royal Mail site isn't showing it as delivered so no tracking available. Have asked P.O. enquiries if the P.O. has been cashed but reply will take 2 weeks. So I'm in limbo - I don't know if the problem's with Royal Mail ( lost ) or Lloyds.

So I thought I'd e-mail Lloyds and ask for confirmation they've received the Data Protection Act request ( would at least know whether it's in-hand or whether I have to re-do it if lost ) but what's the right e-mail address to send this query to ?

Thanks

I used penny.berryman@LloydsTSB. co.uk

That was a couple of weeks ago

[weststreet]

Thanks All

My home computer doesn't work with this site, so had to wait till at work to respond.

HD - I used your e-mail address and it hasn't come back, so we'll see what happens. Mjanet, don't know what was up with the Us address, but I couldn't get through on it.

Feeling frazzled here. The account was closed last year and we have only a handful of statements for it. Weren't online with it then, so we really need those statements/info before we can go forward. I actually think Royal Mail haven't delivered it/have lost it.

I'll sit tight for a couple of days to see if I get a response from penny.berryman@LloydsTSB. co.uk . Otherwise I think I'll have to send the letter off again and get another postal order ( no cheque book ).

Thanks for all the help.

[weststreet]

Well Penny hasn't responded today.

[Spiceskull]

When you say that Royal Mail have not delivered, have you checked 'Track & Trace'

http://www.postoffice.co.uk/portal/po/track

All you need to do is enter the date you posted it and the reference number from the ticket you stuck to the letter. This should then tell you if/when it was delivered. If it wasn't, then I would get onto Royal Mail.

Good luck.

[weststreet]

Thanks Spice

I already have. It says tracking unavailable till delivered ie not delivered. But I know sometimes the posties don't scan them in so there was a chance it really had been delivered. I was hoping the penny berryman e-mail would mean they provided the info anyway ( thinking it's lost in the branch system ). Just my luck, I send it recorded - and it gets lost !

An idea - I've read somewhere here that Lloyds won't accept cash at a branch ?? It would save me time now if I give the letter plus £ 10.00 at a branch ( not where the account was at ). Is that not possible ??

Thanks

[Spiceskull]

In all honesty, I think that if the post office says it has not been delivered, then it probably hasn't been. Hand delivery would be the next best option. Make sure you get someone at the branch to sign for it, and also for the £10 Data Protection Act fee.

[weststreet]

Thanks Spice

Hand delivery plus cash it is then.

[weststreet]

Just starting my own thread to keep track of things. This actually is for my O/H who I've been helping to sort out his finances/debts.

Early days for us. Today hand delivered the Data Protection Act letter to a Lloyds branch with the £10 fee.

I haven't a clue what the charges will come to. O/H was self-employed with long gaps between jobs. I know the credit cards/loans etc got bouced whenever he was in a gap. When he finally told me how bad things were, we went through what statements he had, and in one month Lloyds had charged over £360 in returned d/d's and unauthorised overdraft fee. But because he didn't keep statements this month could have been a 'bad' month with nothing like it before. Like I said we've no idea what these charges will add up to over the 5 years ( he closed the account this time last year )

Will update this thread as we get more info/further along the path.

[Bookworm]

Good stuff. Let us know, and remember to breathe when you get those statements!

[weststreet]

This sounds pathetic but ........ we've just had our first e-mail from the infamous Keith Boden and felt quite chuffed .... like something is happening at last.

Have been advised that your request is being dealt with under reference xxx. Our Copy Statement Unit will be in touch with you in the near future.
Regards

Keith Boden - Lloyds TSB

How sad is that ??

[finman]

I got one of those today, arn't they crap. On the phone to phone bank for my last 12 months of charges, already upto 4k inc intrest, it is scary how they have got away with it for so long

[weststreet]

Shocked at the speed. Data Protection Act letter & £ 10 given at branch on 20th April. Response from Lloyds by post today. No statements ( which is what I was expecting ) but :

' View statement entries ' - List of charges/type/date/value
' Customer Notes ' - O/H's history with them. All the abbreviations mentioned in one of the main threads, haven't a clue what they mean e.g. EXMGMT.

Charges are £ 1,500. Will get O/H to sign first letter asking for refund and send tomorrow.

[weststreet]

Just doing the first request for refund.

BF's template says ' I calculate that you have taken £xxxx plus £xxxx which you have charged me in overdraft interest for the sum which you have taken. Total £xxxxx '

It's the interest bit. I thought you couldn't recover the overdraft interest unless it was totally/provably generated by the charges. And I thought the 8% interest only applied when you file the Court claim.

So am I correct in thinking I am only asking for a refund of the charges back at this point ?

Sorry if it's a dumb question

[dave]

You are correct.