Consumer Action Group envelope labels
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Sheet of 20 self-adhesive envelope labels
£3.50 inc p&p
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Reclaim the Right Ltd. - reg.05783665 in the UK
reg. office:- 923 Finchley Road
London
NW11 7PE
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| | | | | | | LloydsTSB Successes **Existing Successful Claims Only *NO* New Threads Please** - Contact a moderator to move your thread | Welcome to The Consumer Action Group
and
The Bank Action Group
Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund.
You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed.
To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.
Why don't you come and introduce yourself in the Welcome section at the top of the forum. Then have a look around the rest of it.
Do not post or start claiming until you have read the entire FAQ section and step by step guides and you have a good basic idea of what to do and of the layout of the forum.
Good luck claiming your bank charges. We strongly suggest that you register under a UserID and not your own name |  | | 
8th February 2006, 14:34
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#1 (permalink)
| | Basic Account Customer |  Excessive Charges * * WON * *
Hi All,
Having just discovered this site via Martins Money Saving - I have decided to do something about the excessive charges I am constantly being given by Lloyds TSB (on an almost monthly basis  for the past 6 years).
I didn't realise what my rights were and that I could do something about this until I came to this site - I have spent all afternoon reading through everything (when I should be working) - the support and information is immense, thank you!
I have just emailed my first letter to them - using the template I found in the Library here.
I will also be recommending all of these steps to my partner as he has been charged extortionate amounts by halifax for years and years - very frustrating but if he can claim his money back then...woooppeee!
Will keep you updated.
__________________
Princess of Power!
Last edited by PrincessAphrodite; 15th June 2006 at 13:12.
Reason: I won yay!
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8th February 2006, 15:46
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#3 (permalink)
| | Basic Account Customer |
Hello,
I emailed contact.us@LloydsTSB.co.u k and marked the “subject” as Private & Confidential” as I guess it’s the best place to start. I will also be forwarding a copy to their Head Office of Complaints in Birmingham if I don’t at least get an acknowledgment within a week.
On another note, I have just realised via my online account with Lloyds that there is a search feature within the Statements section which allows you to search all “fees and charges” applied to your account from 2002 - a good place to start to get an idea of how much money they have taken from you.
Good luck, | |
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8th February 2006, 17:34
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#4 (permalink)
| | Basic Account Customer |
Wow!!! I have a reply already! (how quick?! ) Thank you for the e-mail, which has been passed to this office by the On-line Helpdesk.
I am sorry to learn that you are unhappy over the level of charges you have incurred on your Lloyds TSB accounts.
Under the circumstances, your e-mail has been passed on to the Manager of the Complaints Unit within Customer Care. I have asked that he notes your comments and issues raised and that a response is sent to you at the earliest opportunity.
Regards
Keith Boden
Lloyds TSB - Customer Care
Birmingham | |
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8th February 2006, 17:47
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#5 (permalink)
| | Basic Account Customer |
Quote: |
Originally Posted by PrincessAphrodite Wow!!! I have a reply already! (how quick?! ) Thank you for the e-mail, which has been passed to this office by the On-line Helpdesk.
I am sorry to learn that you are unhappy over the level of charges you have incurred on your Lloyds TSB accounts.
Under the circumstances, your e-mail has been passed on to the Manager of the Complaints Unit within Customer Care. I have asked that he notes your comments and issues raised and that a response is sent to you at the earliest opportunity.
Regards
Keith Boden
Lloyds TSB - Customer Care
Birmingham | hmmm. do you think they are getting a lot of emails 
it's the same email i got!! | |
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8th February 2006, 17:48
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#6 (permalink)
| | Administrator The Consumer Action Group |
I think the ball is definitly rolling 
__________________
<font face=arial size=1>Advice & opinions of Dave and The Bank Action Group are offered informally, without prejudice & without liability.</font>
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8th February 2006, 18:11
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#8 (permalink)
| | Basic Account Customer |
heh heh. they must be inundated with unhappy people.
wonder what keith bodens direct email is.. | |
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8th February 2006, 18:28
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#9 (permalink)
| | Classic Account Customer |
Can see it now.
SITUATIONS VACANT
Lloyds TSB
due to a sudden influx of traffic in our complaints department, we are recruting any one with the ability to fob people off all day long. | |
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13th February 2006, 15:10
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#11 (permalink)
| | Basic Account Customer |
Had a reply to 1st stage letter.
Last edited by PrincessAphrodite; 3rd May 2006 at 12:45.
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13th February 2006, 15:23
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#12 (permalink)
| | Administrator The Consumer Action Group |
Quote: |
You accepted these terms when you opened your account and when you agreed your overdraft. We did not agree to pay your account in excess of the amount agreed without charges being made.
| Excellent - they have conceded that the charge is for a breach of contract.
The money is in the bag (no pun intended).
__________________
<font face=arial size=1>Advice & opinions of Dave and The Bank Action Group are offered informally, without prejudice & without liability.</font>
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22nd February 2006, 15:52
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#14 (permalink)
| | Basic Account Customer |
Received my statements yesterday - sent letter on the 8th.
Going through them today and tomorrow but after a quick scan through they seem to owe me more than I initially thought - hurrah to me! | |
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22nd February 2006, 15:52
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#15 (permalink)
| | Basic Account Customer |
Received my statements yesterday - sent letter on the 8th.
Going through them today and tomorrow but after a quick scan through they seem to owe me more than I initially thought - hurrah to me! | |
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23rd February 2006, 12:07
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#16 (permalink)
| | Basic Account Customer |
Ok have now posted my letters and spreadsheets requesting a refund on both accounts. Now have to sit and twiddle my thumbs for 14 days.....
Last edited by PrincessAphrodite; 3rd May 2006 at 12:45.
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23rd February 2006, 12:07
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#17 (permalink)
| | Basic Account Customer |
Ok have now posted my letters and spreadsheets requesting a refund on both accounts. Now have to sit and twiddle my thumbs for 14 days.....
Last edited by PrincessAphrodite; 3rd May 2006 at 12:45.
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23rd February 2006, 14:10
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#18 (permalink)
| | Site Team The Consumer Action Group |
Quote: |
Originally Posted by Dave Quote: |
You accepted these terms when you opened your account and when you agreed your overdraft. We did not agree to pay your account in excess of the amount agreed without charges being made.
| Excellent - they have conceded that the charge is for a breach of contract.
The money is in the bag (no pun intended). | Sorry but I think that the correct reading of this is that they did not agree to pay in excess of the amount agreed without charging for it.
__________________
We are being sued for Libel. Please help us by donating
Please don't pm me about specific questions unless you have posted and it has not been dealt with or unless the matter is confidential.
Please include a link to the post you want me to look at. If you have received a defence, contact me.
Advice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts. | |
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23rd February 2006, 14:10
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#19 (permalink)
| | Site Team The Consumer Action Group |
Quote: |
Originally Posted by Dave Quote: |
You accepted these terms when you opened your account and when you agreed your overdraft. We did not agree to pay your account in excess of the amount agreed without charges being made.
| Excellent - they have conceded that the charge is for a breach of contract.
The money is in the bag (no pun intended). | Sorry but I think that the correct reading of this is that they did not agree to pay in excess of the amount agreed without charging for it.
__________________
We are being sued for Libel. Please help us by donating
Please don't pm me about s | |
