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Go Back   The Consumer Forums > The Consumer Forums
The Bank Action Group - against unlawful bank charges
> Lloyds Bank > LloydsTSB Successes

LloydsTSB Successes **Existing Successful Claims Only *NO* New Threads Please** - Contact a moderator to move your thread


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Old 10th May 2006, 17:28   #1 (permalink)
puffinstuff
Basic Account Customer
Thumbs up Lloyds card concerns dept!!!!!!!!! - **WON**

Ok I sent for all information regarding my credit cards and my husbands using the templates in the library.
I heard nothing so emailed to check they arrived and a week or so later emailed to check status and remind that time was running out.
I was told it was being handled by card services and I would hear pretty soon.

Well a letter arrives today 41 days later and states:
Dear Mrs XXX
I'd like to give you an update about the concern you raised with us on the 26th april 2006. (???????????)

We originally wanted to tell you the results of our investigations today. It's taking a little longer than we first thought to investigate, so we'll contact you again with a full reply by the 15th may 2006.
Yours sincerely.
Evelyn templeman
Team Leader.
I also had a call this morning to ask me to come in for my review which isn't due until november.
Do you think they got my court papers today Lol.
So do I lodge a complaint about their non compliance today or wait until 15th may ?.
Puff
__________________
Lloyds tsb current acc.
5/4/06 Data Protection Act request sent.
25/4/06 Received information
25/4/06 £202 owing requested back with Prelim letter sent today.
Refusal of refund.
9/5/06 Moneyclaim started.
13/6/06 28 days expire with money claim.
8/6/06 defence received.
Won!!! 18/7/06 PAID IN FULL!!
Lloyds tsb credit cards. mine + husbands
5/4/06 Data Protection Act request sent
30/5/06 statement received and prelim letter for refunds sent.
9/6/06 my refund request refused.
Lloyds credit cards moneyclaims filed today 9/8/06
Claim no: mine
6QZ53185 acknowleged 11/8/06
Claim no:husband 6QZ54192 acknowleged 17/8/06
My claim 6QZ53185 court allocation questioner received 13/09/06
WON!!! 10/12/06 £303

Husbands claim
6QZ54192 court questioneer received 23/09/06
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Old 10th May 2006, 17:33   #2 (permalink)
Bovvered
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Default Re: Data Protection Act deadline not met.!!!

Erm...today!!
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Old 10th May 2006, 17:38   #3 (permalink)
puffinstuff
Basic Account Customer
Default Re: Data Protection Act deadline not met.!!!

Lol I was hoping you would say that.
Thanks !!
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Old 9th June 2006, 11:53   #4 (permalink)
puffinstuff
Basic Account Customer
Thumbs down Lloyds card concerns dept!!!!!!!!!

Hi I have had a response to my refund request for my credit card charges and they basically said get stuffed.
This was an interesting change in their usual tack though,

"The oft's statement is their view of the principles they think credit card issuers should follow,ultimately,it is only a court that can decide whether a term is unfair in legal terms"

"The oft made no recommendation about previous charges and we do not plan to make any alteration to charges we made in the past, as a result we are not in a position to offer you a refund".

As they have now made their position clear I am now sending my LBA and will be sending by email.
I will tell them "lets allow the courts to decide then shall we".
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Old 9th June 2006, 12:09   #5 (permalink)
Bean
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Re: Lloyds card concerns dept!!!!!!!!!

Hi puffinstuff,

I am about a week behind you - took MasterCard preliminary request for payment letter to branch yesterday.

Different response from Lloyds TSB is interesting.

The good will out.

Last edited by Bean; 4th August 2006 at 13:33.
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Old 9th June 2006, 12:12   #6 (permalink)
barracad
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Default Re: Lloyds card concerns dept!!!!!!!!!

Threads merged - please stick to one thread per claim - you had 5 threads running!
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Old 9th June 2006, 12:17   #7 (permalink)
puffinstuff
Basic Account Customer
Default Re: Lloyds card concerns dept!!!!!!!!!

Hi bean I think they are trying their best bless them to make it sound as if they actually believe it themselves.
The best thing is all the threats about reviewing your account and cancelling the card is water off a ducks back as my card has a nil balance for about 6 months now,
just never got round to closing the account, a fact they would know if they even bothered to look into individual cases.
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Old 9th June 2006, 12:20   #8 (permalink)
puffinstuff
Basic Account Customer
Default Re: Lloyds card concerns dept!!!!!!!!!

Quote:
Originally Posted by barracad
Threads merged - please stick to one thread per claim - you had 5 threads running!
oops!! sorry I didnt realise consider me well and trully chastened lol
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Old 9th June 2006, 12:35   #9 (permalink)
Bean
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Smile Re: Lloyds card concerns dept!!!!!!!!!

Quote:
Originally Posted by puffinstuff
...The best thing is all the threats about reviewing your account and cancelling the card is water off a ducks back as my card has a nil balance for about 6 months now,
just never got round to closing the account, a fact they would know if they even bothered to look into individual cases.
Ha! individual?! - 'I am not a number'.

So you have nothing to lose, good for you.

Last edited by Bean; 4th August 2006 at 13:32.
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Old 11th December 2006, 20:28   #10 (permalink)
puffinstuff
Basic Account Customer
Default Re: Lloyds card concerns dept!!!!!!!!!

I WON !!!!!!!!!!!! Money now in my account and donation sorted.
Not been here for a few weeks as I have been ill but this has cheered me up no end as it is just in time for christmas.
£303 in my pocket not their's, husbands claim is in january so wont be long now.
Thanks to everyone for all their help you are diamonds.

Last edited by puffinstuff; 12th December 2006 at 01:11. Reason: Money actually arrived in account today not tomorrow
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Old 11th December 2006, 22:41   #11 (permalink)
BARTY
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Talking Re: Lloyds card concerns dept!!!!!!!!! - **WON**

Congratulations!!!
Barty
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Old 12th December 2006, 01:12   #12 (permalink)
puffinstuff
Basic Account Customer
Default Re: Lloyds card concerns dept!!!!!!!!! - **WON**

Thanks Barty going to have a good christmas curtsy of ltsb
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Old 12th December 2006, 02:19   #13 (permalink)
elsinore
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Default Re: Lloyds card concerns dept!!!!!!!!! - **WON**

CONGRATULATIONS!!

Well done puffinstuff, have a good Xmas!

Elsinore
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Old 12th December 2006, 12:30   #14 (permalink)
Bean
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Talking Re: Lloyds card concerns dept!!!!!!!!! - **WON**

Congratulations puffinstuff!!!
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