Royal Mail "LOST" LBA - Help please

[swisstoni]

Hi All,

Posted out my L.B.A. on the 31st May to Lloyds at Andover by recorded delivery. Been online the last couple of days and it's not recorded as being delivered. Rang the royal mail this morning and they say that they've no record of delivery and that it's not deemed lost until next Tuesday and I should submit a claim form then. My question is that the lady at the Royal mail said there was a possibility that it has been delivered but as Lloyds recieve so much mail they sign for recorded items them in batches and there may be a delay in getting the delivery information however it's not usually as long as the time now elapsed, so can I send out another L.B.A. to Lloyds, this time by special delivery as these are signed for on an individual basis or should I wait till next Tuesday until the item is "Deemed Lost" and start again?????
I don't want to be giving Lloyds any ammunition that they can fire back when it comes to going to court.
Any help greatly appreciated

SwissT

[granby]

you can send the 14 day letter again if you do not want to wait
but if you do,send it next day g/teed
tis more expensive(£4.50 aprox) but worth it in the end
your 14 days will then start from there

[BARTY]

Hi
As far as I am concerned, you have proof that the letter has been sent, so I would give them 14 days from when you sent it and then start the Court action. Chances are they have probably received it, but as they receive that many letters they can't possibly sign for each one.
Barty

[swisstoni]

Gonna send another LBA out guaranteed next day so I know that they've got it.
Thanks Guys

SwissT

[N.P]

Hi guys,

Just to follow up on what Barty said. I agree with him to a certain extent.
You have proof you posted `a letter` to LLoyds, but you can`t prove the content of the letter.

We had the same problem with my own Request For Payment and also my girlfriends Subject Access Request with Halifax. It turns out they both got there in the end but they have still never been signed for.

Royal Mail sent us 2 claim packs for our lost letters, but these where 4 page form which we just couldn`t be bothered to fill in.

The best option we now use, is to simply walk into your nearest branch and ask one of the nice customer service people to post it via their Internal Mailing system. Ask for for a Receit and tell them it`s a Letter Before Action and they will write that on the Receit too.

The day you take it in is your first day. Once they have it, I don`t care what happens to it, you know they have it.

Hope this helps.

By the way, I received the £750 carrot into my bank, but haven`t got around to claiming back the other £180 they owe me.

We have decided to let the Financial Ombudsman tackle my girlfriends claim with the Halifax. We sent the Subject Access Request, then the Prelim, then the LBA which they ignored. So, here`s waiting.

Good luck with your claim.


Neil

[BARTY]

Hi
Have a read of this post:
confused and poor!!! £190 charges in 1 month!!!

Barty

[swisstoni]

Hi Barty,

Thanks for that, just spoke to a friend tonight who is a company secretary and does all their legal stuff and she told me the same info regarding postage and recieving letters although she says that the contents can be disputed. What She told me to do is send a copy of the L.B.A. letter and schedule of charges together with a copy of the proof of postage for the original letter and state "that it is a copy of the same posted on said date and that as delivery cannot be confirmed due to your high amounts of daily post that 2 working days after the original date of postage shall still be deemed as the date of official reciept"

Sounds OK to me
Hope this helps anyone else who has the same problem.

SwissT

[granby]

Originally Posted by swisstoni

Hi Barty,

Thanks for that, just spoke to a friend tonight who is a company secretary and does all their legal stuff and she told me the same info regarding postage and receiving letters although she says that the contents can be disputed. What She told me to do is send a copy of the L.B.A. letter and schedule of charges together with a copy of the proof of postage for the original letter and state "that it is a copy of the same posted on said date and that as delivery cannot be confirmed due to your high amounts of daily post that 2 working days after the original date of postage shall still be deemed as the date of official receipt"

Sounds OK to me
Hope this helps anyone else who has the same problem.SwissT

still gets back to if you are posting a letter send next day g/teed
if you do this they are marching to your tune(timescale)
hope this helps
the reason is if you send correspondence by rec Del and there is no one able to sign for it then the banks have to send someone to collect from sorting office and this is usually once a month resulting in a dodge on their behalf
next day g/teed is delivered to even a PO box and logged by the postie
so no delay and therefore no dodge