Consumer Action Group envelope labels
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Are you being threatened over debts more than 6 years old? This may be unfair
See our new Unfair Trading Guide Bought an extended warranty? Not satisfied?
The warranty may be an example of unfair trading
See our new Unfair Trading Guide Have you been defaulted?
Would you like to clean up your credit file? Check it out Are you a victim of unfair trading? Check it out The Consumer Protection from Unfair Trading Regs 2008 Have you been defaulted?
Would you like to clean up your credit file? Check it out | | | | | | | Lloyds Bank Meet other Lloyds Bank customers who have also been faced with excessive unfair bank charges. Exchange encouragement and information about getting your bank charges refunded | Welcome to The Consumer Action Group and The Bank Action Group
Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund.
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Why don't you come and introduce yourself in the Welcome section at the top of the forum. Then have a look around the rest of it.
Do not post or start claiming until you have read the entire FAQ section and step by step guides and you have a good basic idea of what to do and of the layout of the forum.
Good luck claiming your bank charges. We strongly suggest that you register under a UserID and not your own name |  | |
15th May 2007, 07:49
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#81 (permalink)
| | Classic Account Customer | Re: GOT A COURT DATE? Important, please read...... GaryH
Sorry also meant to ask - should the paperwork go in any particular order in the bundle?
I did ask this on my thread but no-one has replied.
Also
1. Do you need to add the Claim No. anywhere on your correspondence to and from the bank?
2. Its advised to write page numbers on all paperwork uncluded in the bundle for easy location - can this be hand written on?
(sorry for being a dimwit but its all very confusing to me!)
Thanks again for all your help.
Bev 
Last edited by olliebollie; 15th May 2007 at 12:13.
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16th May 2007, 13:23
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#84 (permalink)
| | Classic Account Customer | Re: GOT A COURT DATE? Important, please read...... Hi Bargeman.
Getting the witness statement raedy for my bundle and I have put:-
Exhibit BAM1 (where BAM are my initials) page 1 - 5 on relevant page.
I hope this is correct as this is how I read it. please if I am wrong can correct advice be given.
Bev  |
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16th May 2007, 17:27
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#85 (permalink)
| | Site Team | Re: GOT A COURT DATE? Important, please read...... 'Tis correct. 
__________________ Please remember to DONATE! Help CAG keep up the fight! Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional. |
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17th May 2007, 08:18
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#88 (permalink)
| | Classic Account Customer | Re: GOT A COURT DATE? Important, please read...... Quote:
Originally Posted by GaryH 'Tis correct.  | GaryH
Thanks again.
Bev  |
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17th May 2007, 23:57
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#95 (permalink)
| | Classic Account Customer | Re: GOT A COURT DATE? Important, please read...... Hi Pen,
I'm like you. Submitted bundle to bank. Court one goes in tomorrow and I keep thinking maybe I should add something else. I included the current terms and conditions as they were all I had. Maybe someone will let us know if you can submit other things later on.
I've written a new more in depth Witness Statement this evening. I didn't have an AQ and thought the simple version of the Witness Statement wasn't strong enough. Some of it is derived from the Lloyds Bank forum but I'm sending it to Barclays so have cut or amended it. If anyone has time to read it and tell me if I've made any fatal errors, I'll be much obliged. Especially Paras 13, 14 and 16.
Thanks,
John 9. I submit that the charges levied to my bank account, as set out in the enclosed schedule, are, notwithstanding the defence of the defendant, default penalty charges arising directly from my breaches of the contract, both explicit and implied, between myself and the Defendant. As a contractual penalty, it is submitted that the charges are unenforceable by virtue of the Unfair Terms in Consumer Contracts Regulations 1999 ("UTCCR"), the Unfair Contracts (Terms) Act 1977 ("UCTA"), and the common law. 10. It is admitted that the Defendants charges were levied in accordance with the terms and conditions of the account in question. However, it is submitted that the Defendants charges are not related to or intended to represent any actual loss arising from a breach of contract, but instead unduly enrich the Defendant, which by virtue of the legislation cited in paragraph 9 above, exercises the contractual term in respect of such charges with a view to profit. 11. In the case of Dunlop Pneumatic Tyre Co v New Garage & Motor Co [1915] AC 79, Lord Dunedin stated that; "The essence of a penalty is a payment of money stipulated as in-terrorem of the offending part”
i.e. if it is designed to scare or coerce or is used as a threat. It is submitted that the charges applied were not representative of any service provided by the Defendant, but instead are punitive and applied "in-terrorem". 12. I refer to the statement from the Office of Fair Trading (April 2006), who conducted a thorough investigation into default charges levied by the British financial industry. While the report primarily focused on Credit card issuers, the OFT stated that the principle of their findings would also apply to Bank account charges. They ruled that default charges at the current level were unfair within their interpretation of the Unfair Terms in Consumer Contracts Regulations 1999.With regard to the 'cloaking' or disguising of penalties, the OFT said this;
"4.21. The analysis in this statement is in terms of explicit, transparent default fees. Attempts to restructure accounts in order to present events of default spuriously as additional services for which a charge may be made should be viewed as disguised penalties and equally open to challenge where grounds of unfairness exist. (For example, a charge for 'agreeing' or 'allowing’ a customer to exceed a credit limit is no different from a customers default in exceeding a credit limit.) The UTCCR's are concerned with the intentions and effects of terms, not just their mechanism". 13. As submitted above, I believe the charges levied to my account to be disproportionate contractual penalties, arising from clear and demonstrable express and/or implied breaches of terms of the account contract between myself and the Defendant. I will vehemently refute any contention that they are legitimate contractual service charges. 14. However, and without prejudice to paragraph 17 above, in the event that the charges were accepted by this honourable court as being a fee for a contractual service, I will contend that that they are unreasonable under section 15 of the Supply of Goods and Services Act 1982. 15. Further, under the UTCCR: (1) A contractual term which has not been individually negotiated shall be regarded as unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the parties' rights and obligations arising under the contract, to the detriment of the consumer. (2) A term shall always be regarded as not having been individually negotiated where it has been drafted in advance and the consumer has therefore not been able to influence the substance of the term. (3) Notwithstanding that a specific term or certain aspects of it in a contract has been individually negotiated, these Regulations shall apply to the rest of a contract if an overall assessment of it indicates that it is a pre-formulated standard contract. (4) It shall be for any seller or supplier who claims that a term was individually negotiated to show that it was.”
Schedule 2 also includes such clauses (to define examples of unfair clauses) as: “(i) irrevocably binding the consumer to terms with which he had no real opportunity of becoming acquainted before the conclusion of the contract; (j) enabling the seller or supplier to alter the terms of the contract unilaterally without a valid reason which is specified in the contract; (m) giving the seller or supplier the right to determine whether the goods or services supplied are in conformity with the contract, or giving him the exclusive right to interpret any term of the contract."
The defendant is a multi-national corporation. The term regarding charges was inserted unilaterally in contract. The contract was pre and mass produced and I had no opportunity to negotiate the clause, or indeed any part of the contract.
The cost of Barclay’s charges have increased during the period in which my account has been held, with no opportunity to negotiate, or notification of this increase. This means the bank has unilaterally altered the terms of my account contract to my detriment, and to their advantage. 16. It is not disputed that the Defendant is entitled to recover its damages following my breaches of contract, and it is entitled to include a liquidated damages clause. I accept without reservation the banks right to recover its actual losses or a genuine pre-estimate thereof. A penalty however, is unenforceable. 17. Lord Dunedin in the case of Dunlop Pneumatic Tyre Co v New Garage & Motor Co [1915] AC 79 set down a number of principles in definition of a penalty clause and how such clause may be ascertained from a liquidated damages clause. One of these principles being - "The sum is a penalty if it is greater than the greatest loss which could have been suffered from the breach" 18. Further, under the UTCCR, schedule 2 (1) includes to define an example of an unfair clause as - "(e) requiring any consumer who fails to fulfil his obligation to pay a disproportionately high sum in compensation" 19. I have requested that the Defendant justify its charges by providing details of the costs incurred as a result of my contractual breaches but each time those requests were rebutted or ignored. 20. The Defendant, or indeed any of the UK banks, has never published any information to support how their charges are calculated, or what their actual costs associated with such breaches are, or what revenue they derive from such charges. 21. For the recent BBC2 documentary "The Money Programme", the BBC appointed a commission of former senior banking industry figures and business academics to attempt to ascertain the actual costs to the UK banks of processing a customer's breach of contract. They concluded that the absolute maximum conceivable cost that could be incurred by a direct debit refusal or overdraft excess is £2.50, and of a returned cheque £4.50. They did state however, that the actual cost is likely to be much less than this. The commission also estimated that the UK banks collectively derive as much as £4.5billion in profit a year from their charging regimes. 22. It is submitted that the Defendants charges are applied by an automated and computer driven process. This process consists of a computer system 'bouncing' the direct debit, and sending out a computer generated letter. The letter received notifying the customer of a charge is identical in every instance. It is therefore impossible to envisage how the Defendant can incur costs of £30 - £35 by carrying out this completely automated process. 23. Additionally, I asked the Defendant to provide evidence of any manual intervention that may have occurred in relation to my account, under a Data Protection Act 1998 right of subject access request. No such information was forthcoming. 24. On 22nd May 2006, the House of Commons passed an early day motion which welcomed the OFT's statement that default charges should be proportionate to the actual loss incurred. The house described such default charges as "exorbitant" and "excessive". 25. I will also cite a BBC radio interview in 2004 with Lloyds TSB's former head of personal banking, Peter McNamara, in which he states that bank charges are used to fund free banking for all personal customers as a whole. |
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18th May 2007, 07:14
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#96 (permalink)
| | Site Team | Re: GOT A COURT DATE? Important, please read...... Quote:
Originally Posted by sveng Hello, I'm putting together my bundle to send to SC&M and Worthing County court (hearing is set for 15th June). I have the basic court bundle and have read through most of the info in this thread, but I'm slightly confused on a couple of points: the OFT report to include in the bundle deals with default credit card charges, not bank account charges, I am unsure whether to include this or not.
Also in the contents page of the court bundle there is no heading for the witness statements as detailed in this thread, do I need to include all that too? | Yes, the court won't mind you adding stuff after its been submitted. Quote:
Originally Posted by Johnsworld
I've written a new more in depth Witness Statement this evening. I didn't have an AQ and thought the simple version of the Witness Statement wasn't strong enough. Some of it is derived from the Lloyds Bank forum but I'm sending it to Barclays so have cut or amended it. If anyone has time to read it and tell me if I've made any fatal errors, I'll be much obliged. Especially Paras 13, 14 and 16.
Thanks,
John | Yes, its fine. Or at least I hope it is anyway - its the one from post #2 of this very thread! GOT A COURT DATE? Important, please read......
Why didn't you leave it in its original format? It was headed and detailed specifically to be CPR compliant.
__________________ Please remember to DONATE! Help CAG keep up the fight! Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional. |
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18th May 2007, 07:54
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#97 (permalink)
| | Classic Account Customer | |