SAR Failure in part. Any previous?

[Dissatisfied_Customer]

I'm just looking for a couple of answers please! I have finally, (a couple of days late) received my Subject Access Request request, but for only one account. I had requested two, one credit card and one current account. I never received the credit card account details, though this could be that they had difficulty paying my money onto the card in the first place.

Has anyone had this before, where the Subject Access Request has only been partially fulfilled? What action did they take? I am personally of the mind to report them and file a further request to comply or notify me of the problem? I'm off to check the templates now - if there's not one, can someone leave me a sentence or two?
£1322.59 and counting....

	Subject Access Request A Subject Access Request is a demand which you can make to any organisation to disclose any personal information which they hold on you. The right to disclosure of data is provided by the Data Protection Act. There is no time limit. The organisation is obliged to reveal everything they have about you - which you ask for - as far back as you ask for. There are very few exceptions. It does not matter whether the data is held on microfiche, in an archive, on tape, in a cardex system, in sound recordings or in screen notes. Some companies are saying that they do not have to disclose where it would be difficult to do so - "disproportionate effort". This is untrue. Disproportionate effort refers to something else under the Act. If you are seeking bank charges information then you should ask for "all data held on you" and you should make it clear that you want everything as far back as it goes. Do not be put off by excuses. Do not accept being fobbed off. It is not in your bank's interest to make full disclosure to you. This means that it is in your interests to get it. If you have not started gathering your bank charges information yet, then you should start now. There will soon be a big rush once the OFT test case has been settled. Get all of your bank account informtion as far back as possible. At least as far back as 1995. If your bank says that they don't keep data as far back as this, don't accept it. Be persistent. They've got what you need in some form or other.

[BARTY]

Hi
This should help:
http://www.consumeractiongroup.co.uk...n-act-non.html

Barty

[Enron]

I had a similar instance with Lloyds, not seperate accounts but they had only sent me a year and a halfs worth of statements.

Next step was to send them a polite letter outlining that they had not fully complied with my request - giving them a further 10 days to complete the Subject Access Request.

After sending the template letter, if they fail to respond you can send a complaint to the Information Commissioners Office - forms here:

Having problems getting your SAR requestion info, or been sent someone else details??

	Subject Access Request A Subject Access Request is a demand which you can make to any organisation to disclose any personal information which they hold on you. The right to disclosure of data is provided by the Data Protection Act. There is no time limit. The organisation is obliged to reveal everything they have about you - which you ask for - as far back as you ask for. There are very few exceptions. It does not matter whether the data is held on microfiche, in an archive, on tape, in a cardex system, in sound recordings or in screen notes. Some companies are saying that they do not have to disclose where it would be difficult to do so - "disproportionate effort". This is untrue. Disproportionate effort refers to something else under the Act. If you are seeking bank charges information then you should ask for "all data held on you" and you should make it clear that you want everything as far back as it goes. Do not be put off by excuses. Do not accept being fobbed off. It is not in your bank's interest to make full disclosure to you. This means that it is in your interests to get it. If you have not started gathering your bank charges information yet, then you should start now. There will soon be a big rush once the OFT test case has been settled. Get all of your bank account informtion as far back as possible. At least as far back as 1995. If your bank says that they don't keep data as far back as this, don't accept it. Be persistent. They've got what you need in some form or other.

[Dissatisfied_Customer]

Thanks muchly guys. Didn't see the template letter last night so that's useful. Nice to know I'm not alone, LLoyds do seem to enjoy giving others the run around...

[Dissatisfied_Customer]

OK, so the extra details haven't shown up, so I've got to go to court to get my details. Having moved quite a lot since I had my account in question, how accurate do the details of when it was opened/closed need to be.? I'm fairly happy with the last date, but can't remember when it was opened. Is a guess at 10 years ago ok?


How many have gone to court this early and how did that pan out?


Also, as I have one set of account details, can I bring this action at the same time so they know I mean business, and that they haven't bought themselves any extra time? Does it have to be a separate claim as it's for a separate issue?

Lastly, I have been told to use the branch address by a friend, as a court employee told him that LLoyds have been defaulting on payments and using a PO Box so the bailiffs can't collect....