Vikki Arda v Lloyds

VIKKI ARDA · 22nd March 2006, 22:14

Sent my Data Protection Act request today enclosed a £10 cheque. Should I just wait the 40days now. New fan of the Forum.

Bookworm · 22nd March 2006, 22:38

Welcome.

Yep, 40 days *sigh*.

Use them to think who next...

Lorraine · 27th March 2006, 13:03

Hi You, saw your message on my note regarding the £10 debit and thought I would say that I received my statements today. About 20 envelopes delivered. The postie found it very amusing. Will try and keep you posted.
Lorraine

jax1972 · 27th March 2006, 13:15

Hi sorry if I am being totally stupid (new to this!) ... but where do I get the Data Protection Act form/letter from?#
Thanks.

Merly · 27th March 2006, 14:28

Library section *points up*

VIKKI ARDA · 7th April 2006, 23:14

I sent my Data Protection Act request to my branch Moorgate on 22/3/06, no reply as yet & the cheque I enclosed has not been cashed. Should I chase them up now?

alanfromderby · 7th April 2006, 23:18

Did you send it be recorded delivery?

VIKKI ARDA · 7th April 2006, 23:28

No unfortunatley do you think it would be best to send it via email, if so where to?

Bookworm · 7th April 2006, 23:42

This is where a quick phone call is warranted, I find.

Tell them you sent it, and when, and where. Tell them it is deemed received 2 days after sending. If they say they can't find it, tell them it's their problem, and that the clock is ticking.
Remember they would be merciless if the dog or the baby had eaten or hidden your post and you'd missed payment because of it. You don't owe them any kindness. Be firm and don't take waffle for an answer.
If you must, you might want to offer to pay the £10 over the phone, make sure they then immediately put a stop on the "lost" cheque. Record the conversation if possible. Point out that the time limit of your letter still stands, though.

Take control. Keep control.

VIKKI ARDA · 7th April 2006, 23:49

Thanks for the advice I will ring them on Monday first thing.

foxyred · 8th April 2006, 01:34

I sent mine in around the same time as you and thought it must have got lost. I looked at online statement today and they have taken the 10 pound out. It's down as copy of statements.

HD · 8th April 2006, 07:14

I also sent mine on the 22nd March and had no reply. I sent an e-mail to penny.berryman@LloydsTSB. co.uk on Thursday expressing concern that I had not recieved confirmation and reminding her that the clock was ticking. I recieved an acknowledgement of reciept later that day.

VIKKI ARDA · 8th April 2006, 13:26

I have now sent an email to the same address reminding them of my request.

foxyred · 8th April 2006, 15:55

Just realised that I sent my request on 27 March. Received statements today in a half ripped open package. Not happy, they could've made an effort to ensure that it was properly packaged.

VIKKI ARDA · 8th April 2006, 17:52

A friend of mine who also knows of this site emailed me a copy of 1st letter template, it does not quote any amounts and just requests a refund of all the relevant charges that have been applied to the account in the last 6 years. It says that if they do not settle then a Data Protection Act request for a list all charges over the last 6 years. Do you think it's safe to send it now?

Janet-M · 8th April 2006, 21:42

NO .. if she doesn't know the charges she should send a DPDR .Also she needs to ask for manual intervention notes .If people are going to do this they need to do it right and follow the right steps.

VIKKI ARDA · 10th April 2006, 18:59

Just reveived this eamail from Llyods Tsb

Dear Mrs Arda

Thank you for your e-mail, which has been passed to me by Mrs Berryman's office.

I am very sorry that you have not yet received a response to your letter of 22 March 2006.

I have just spoken to Chris at our Copy Statement Unit and she confirmed that her department has received your letter, albeit it is important for me to mention that it may take up to 40 working days, from the date we received your correspdence, for us to send you the information.

Kind regards

Roger Morgan

Lloyds TSB Service Recovery Centre

Birmingham

Krystyna · 10th April 2006, 23:43

I have had numerous emails from that twit. He just passes them over to another a**e
they are overwelmed with demand LOL. If we keep pushing perhaps they will get the message in the end and give us our money back without all the fuss.Keep fighting for what is yours

Krystyna

Azazal23 · 11th April 2006, 15:15

Ive only just rec mine today and i sent it rec del 6 March so they are really cutting it fine. Suggest to use the CONTACT US emial address as they usually reply quite quickly and you have somthing on paper then

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