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Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund. You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.

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Old 24th October 2006, 17:57   #1 (permalink)
thedoctor1
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Default Well Here I Go!
I'm just starting my claim now.

I'm about to send out my letter requesting information on bank charges to IF.

I'll keep you posted!
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Old 24th October 2006, 19:05   #2 (permalink)
whitemouse75
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Default Re: Well Here I Go!
good luck mate, sent mine saturday had the charges back today.
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Old 25th October 2006, 14:37   #3 (permalink)
thedoctor1
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Default Re: Well Here I Go!
Great news Whitemouse....did they just send them without a protest?]

Thedoctor1
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Old 25th October 2006, 15:41   #4 (permalink)
whitemouse75
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Default Re: Well Here I Go!
yep, even returned the tenner which i didnt expect as that account is closed.
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Old 21st December 2006, 14:28   #5 (permalink)
thedoctor1
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Default Re: Well Here I Go!
I got a letter back, but they said that they couldn't find a record of my account! This account was closed on 14th June (due to exessive charges) and although I gave them my account number I didn't give them a plan number so I'm starting again.

I'll keep you posted!


The Doctor
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Old 21st December 2006, 21:22   #6 (permalink)
whitemouse75
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Default Re: Well Here I Go!
shouldnt be a problem, mine has been closed longer than that.
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Old 22nd December 2006, 14:02   #7 (permalink)
janetsilver
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Default Re: Well Here I Go!
Hi guys...I placed my small claims court (NI) claim 2 days ago and received a letter today offering a full refund of charges but only for one of my three accounts!! Also it didnt include interest. Any thoughts? I am thinking I will write back and say thanks, but what about the other two accounts plus interest and say I have filed my claim and unless they settle in full I will proceed. What do you guys reckon?!
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Old 28th December 2006, 13:08   #8 (permalink)
thedoctor1
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Default Re: Well Here I Go!
Tough one isn't it, but I think I'd write the letter you describe. This is probably their starting position. All they can say is no.....then you still have their original offer to fall back on if you don't want to go through the courts.
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Old 13th February 2007, 14:30   #9 (permalink)
thedoctor1
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Default Re: Well Here I Go!
Got my list of charges about £150.00 and IF sent back my cheque. I'm moving onto the next stage now!


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Old 7th March 2007, 20:57   #10 (permalink)
thedoctor1
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Default Re: Well Here I Go! HELP NEEDED
Just got a reply from IF following my first request for a refund. I.F. say that a Service Quality Consultant is investigating my complaint and will be in touch shortly.

Should I wait?
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Old 7th March 2007, 21:04   #11 (permalink)
Advoc8
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Default Re: Well Here I Go! HELP NEEDED
Quote:
Originally Posted by thedoctor1 View Post
Just got a reply from IF following my first request for a refund. I.F. say that a Service Quality Consultant is investigating my complaint and will be in touch shortly.

Should I wait?
No, keep to your timetable.
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Old 8th March 2007, 17:55   #12 (permalink)
emaa123
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Default Re: Well Here I Go!
what do you do about taking them to court as they are based in scotland, is the law different? can you still use an online service?
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Old 8th March 2007, 21:19   #13 (permalink)
Advoc8
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Have a look here for Scottish procedure.
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