Did IF charge alot for your statements?

carriel1975 · 23rd August 2006, 21:38

I requested my statements earlier & got an e-mail this evening saying they would send them at a cost of £60 :o I responded no thank you! I have asked instead for a breakdown of charges applied to my account over the last 6 years, lets see what they say now?

claimitall · 23rd August 2006, 23:32

Carrie

See your other thread - best to keep one thread going for your claim with IF. then everything kept together and people can help you more with your questions

carriel1975 · 24th August 2006, 07:38

Hi claimitall, thank you for your reply & the reply to my post in the intro room.

I didnt think it would be a problem putting this in the IF room in addition to my original post, as that was an introduction to myself, as recommended where as this is specific to my claim against IF.

If it is OK, I would like to continue to log the details of my claim against IF on this thread, it would get lost over in the other room & I'd like to be able to provide easy to find info for anyone else starting an IF claim.

I have read & re-read the FAQs & most of the info on the site, so I am ready to go into battle lol.

Good luck with your claim

Karnevil · 24th August 2006, 07:48

Hi Carrie, Yes you are right to post in here.... then IF guys can keep track of your claim and help you if needed.

I assume from your first post you've asked for the info under the Data Protection Act ?

carriel1975 · 24th August 2006, 08:17

Thank you Karnevil, yup, I requested the info under the data protection act, i've always corresponded with them via e-mail & did so with this request, before I found this site & read its recomendations, if I do not get an e-mail reply today, I will follow it up with the letter as advised.

Karnevil · 24th August 2006, 08:21

Yes I would do - you need to send them the £10 too - they'll return it if not needed.

carriel1975 · 24th August 2006, 10:45

They have just replied, they have passed on my request for details of charges & they should be here 'shortly' they normally charge £10 for this service, but because we are a valued customer they are sending it free of charge.

So far so good..............

claimitall · 24th August 2006, 12:28

I did mean you to keep everything here on the IF thread carrie.

Good luck

claimitall · 24th August 2006, 12:32

Carrie,

IF also sent me a list of charges free of charge, but what they didnt provide was any info on manual intervention or lack of it so if you want to be fully prepared then possibly a letter regarding this needs to be on file. Up to you though, sounds like you are on the ball with this

Stopthethieves · 25th August 2006, 10:13

Rang up Halifax card services - re IF Credit Card and asked for all the STATEMENTS and received the WHOLE lot!

This includes all the accounts in the PLAN - Current Account, Loan and Credit Card.

It cost me nowt and I had it within 3 Weeks!

Don't tell them why you want them though.

I am mulling over whether to go after IF for more than the charges, they operated my accounts...especially my current account in a shocking manner, have over 100 letters regarding it. Complete breach of their duty of care and trust. They caused me complete financial meltdown!

Also, be warned.... I have it in writing that they make entries disappear!!!

Regards

claimitall · 25th August 2006, 11:34

Stopthe...

Can you post up the letter saying that entries disapear then

Stopthethieves · 25th August 2006, 16:56

Customers E-Mail Enquiry

I am writing with regard to the charge on my credit card at the end of January. PLEASE REMOVE THIS CHARGE PROMPTLY. This is the THIRD time I have contacted you over it! You should not of been applying for the amount stated or from the account stated. I have will otherwise little choice due to your past administration of my accounts but to take legal action to recover charges and costs in this matter.

Regards, XXX XXXXXX

Response sent by Intelligent Finance

Dear Mr XXXXXX

Thank you for your email.

Having referred your query to a Manager in our Customer Care department, he has reviewed your plan and agreed to refund the charge applied to your credit card.

Please be aware that when the charge is refunded you will not see a credit entry on your jar however the original charge will be removed.

blah blah blah

blah blah blah

Regards

Colin
Intelligent Finance
-----------------------------------------------------------------------------

This is a printed, headed copy sent to me and it is not the first time they have tampered with the records!!! They should not of been taking any money from the account in question for the DD and they managed to cause maximum inconvience!!

On the 12th August 2002 they wrote to me regarding an unpaid cheque, the cheque should of been paid, they were with holding MY funds and I was chuckling when I read they were taking a £25 Adminstration charge out of my account on the 2 SEPTEMBER 1931!!!

They obviously live in the past, they also refer to a customer care department......now I am scratching my head!!!!!

Regards

carriel1975 · 8th September 2006, 10:56

List of charges received this morning, which I thought was pretty quick. Total charges £530 over 6 years.

I'm going to have a read through all the info again to make sure I know what i'm doing, then I will write & post the next letter.

carriel1975 · 11th September 2006, 14:36

pre-lim letter sent 11th September, will go & mark 14 days on my calender, claiming £525..................... .........

carriel1975 · 15th September 2006, 11:01

Bog standard letter received today (pretty quick!) saying see T&Cs etc.

LBA sent 15th September.

Not having to pay for postage either as I found a load of their pre-paid envelopes they used to send out

carriel1975 · 29th September 2006, 09:20

14 days are up today, I'm off to have a really good read about the next step

carriel1975 · 3rd October 2006, 16:27

Received a letter today offering a partial refund of £179 :o the total I am claiming is now over £700 cheeky beggars. Will start MoneyClaim this evening.

carriel1975 · 3rd October 2006, 17:30

Moneyclaim submitted, a bit :o ouch at the £80 fee though.

carriel1975 · 4th October 2006, 13:01

Moneyclaim showing as served now, getting really nervous

Isiris · 20th October 2006, 17:00

Any offer of payment yet Carrie

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