Intelligent Finance
1 Baird Road
Kirkton Campus
LIVINGSTON
EH54 7AZ
Dear Sir/Madam,
REQUEST TO REPAY OF CHARGES RELATING TO PLAN NUMBER: XXXXXXX
My request
I am writing to ask you to refund to me the charges which you have levied from my account over the last 4 years.
I now understand that the regime of fees which you have been applying to my account in relation to direct debit refusals, exceeding overdraft limits and so forth are unlawful at Common Law, Statute and recent consumer regulations. If you say that they are not, then will you please demonstrate this by letting me have a full breakdown of the costs to which you have been put by as a result of my breaches, in order to reassure me that your penalties really do reflect your costs.
Additionally, it has now been confirmed that your particularly high level of penalties are considered to be unfair per se by the OFT who reported on the 5th April 2006 and are therefore presumed to be unlawful in the absence of specific proof to the contrary.
Your responsibilities
I would draw your attention to the terms of the contract which you agreed to at the time that I opened my account. It is an implied term of that contract that you would conduct yourselves lawfully and in a manner which complies with UK law.
I am frankly shocked that you have operated my account in this way as I had always reposed confidence in your integrity and expertise as my fiduciary. I consider that your repeated representations that your charges are fair and reasonable are deceptive and that they have deceived me into agreeing to pay them.
Your concealment of the true nature of your charges has prevented me from asserting my right until now.
What I require
I calculate that, as at today’s date, you have taken a nett total of £447.00. I request that you refund this amount in full and enclose a schedule of the charges which I am claiming with this letter. Targets to resolve this matter
I hope that you will enter into a sincere dialogue with me about this matter and I am writing this letter to you on the assumption that you will prefer to do this than merely respond with standard letters and leaflets.
I will give you 14 days from this letters date to reply to me accepting, unconditionally, my request in principle and letting me know a date by which I will receive payment. Therefore I shall expect a response by 16th July 2006.
If you do not respond, or you do not respond positively, within this time period, I shall send you a letter before action giving you a further 14 days in which to reflect. I believe that these targets are more than sufficient for a large company such as yours with dedicated staff and departments.
After that, there will be no further communication from me and I shall issue a claim at the expiry of the second deadline.
Yours faithfully,
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Let's see what they have to say!
Oli
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IF - DSAR sent May 26, Replied 1 June - £447 charges, Preliminary request sent 2nd July, 16th July deadline!
Egg - DSAR sent May 26, No reply yet!! Deadline 5 July
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