Insurance Work Cock Up!!

[foxyflugel]

Hi

Any suggestions please.

2 guys turned up this morning to do some plastering - claimed on my insurance.

They filled a tub up in my bathroom (left it on the floor)and it turned out that this tub had a slit in it. The first I knew was when water was coming through my kitchen ceiling - the bathroom is above .

I went upstairs and told them about it and they just mopped up the water with one of my towels!! on the bathroom floor.

My bathroom floor is aqualoc - but it is only splash resistant and the water has seeped to the end of the planks then underneath.

Who is responsible for putting this right if there is any damage? What do I do if they refuse?

Thanx in advance

[craigwalton]

It would really depend on who sent in the builders. If the builders have been sent in by the Insurance Company (BMC, Carillion, etc.) then you can complain to the Insurers if the damage gets worse. The Insurers will then send the company out again to rectify the matter.

However, if you were asked to get 2 estimates / you decided to use your own builder, then it is up to you to get them to make right the damage.

however, once the water has dried up, there is a chance that there will be no lasting damage, fingers crossed.

Regards

Craig