Insurance quotes not honoured ?????

[pdrskint]

I have been trying to renew my car insurance,
I went on moneysaver.com on the 17 04 07 got a quote £379
valid for a month, also received in writing, same price ,read all the contents, thought ok, rang up today, carnt find quote,
so applied again moneysaver.com got quote 429 all inclusive, they confirmed by email, rang to get insurance, they have told me it will cost £700, but carnt explain why,despite vigarous complaining getting nowhere,
How can they quote in writing and then double it.
It was M&S Money Norich union.
Any body any ideas , as i dont think they should get away with it

Thanks

[craigwalton]

As long as you still have the written quote they have to give you that figure.

What I would do is post a copy of the quote they posted to you, and advise that you wish to accept it, then give them your telephone number for your card details (as I doubt they will be able to cash a cheque)

It is all about contractual law. As you have not rejected the offer, and they have advised that the offer is still valid, then they have to honour it!

Good Luck

[pdrskint]

Cheers for advice,
Have been on phone today, to superviser ,despite having two quotes and ref nos, still wont honour prices, i was told to post in the quotes so they could see for themselves ,but i dont see why.
I asked for complaints adress to put my complaint in writing.
I began looking again for quote, best quotes M&S again , so i rang up woman says youve already had quotes, i explained when i ring up the price doubles, i told her i have complained,she put me on hold ,came back with price, yes youve guessed it , it went down yes down, i said double check every thing, so i dont know whats gone on i accepted it and paid.
but i am still going to write a complaint as the way they do buisiness is wrong,
thankyou