E&L Pet Insurance - anyone else had problems?

[catnap]

We have just cancelled our E&L policy.

[catnap]

We have just cancelled our remaining E & L policy. Unbelievably we received their cheque 1 day before expected! I guess that is a point for them....But...
We had settled for less in the end. Despite our vet, after virtually having being called liars, again faxing them, informing them that all claims were relevant to the investigations into Rockys weightloss. Despite our constant form filling & telephone calls chasing them up...at our cost... & having to re live the moment of having him put to sleep, time after time.
Despite having paid in for 3 cats for over 17 years & this being our first claim ever, they were quibbling over what we thought should have been about £350 & they offered £219.
It wasn't about the money, though you do think insurance means what it says & don't expect to be made to feel a criminal for putting in a genuine claim. It was about peace of mind if anything like this should happen to your pet, to a living creature that has been a part of your life for years.
They wanted to know why we were cancelling when my husband called them about our remaining policy.............

[Adipic]

have finally recieved payment from E&HELL after giving 7 days notice before contacting insurance ombudsman once check has cleared i will be insuring with more than it is cheaper and has better benefits

[mrsfoot]

I an fed up reading about how bad E and L are. There are no good reviews for this company as far as I can see.

I have had to contact them again with regards to my sister in laws claim. I now want to put together a group of claimants. I feel this is the best way forward rather than individuals of which they take very little notice.

If you wish to be included in the group and for me to contact them on your behalf then polease feel free to pm me your details. I am aiming to make first contact with them by August 31st 2008 so please make sure you have sent your details before then.

E and L...watch out......I am on my way!

[catnap]

I quite agree with what you are aiming to do mrsfoot. But for the fact that E&L settled, though not as much as we thought it should have been, I would be right there with you.
Certainly if there is some way to blacklist this despicable company count me in.

We settled for the amount they offered because we were still in shock over our cats death and wanted nothing more to do with E&L, hence we cancelled our other policy as soon as we received the cheque.

People insure their pets because they care about them, not because they want to do battle with the insurance company should something bad happen.

I know, from what I've read, ours are not the only vets to hold their hands up in horror when we told them who our insurers were.
Surely there must be some way of warning other prospective clients before they part with any money?? Personally I'd like to see them put out of business for their incompetance, lack of compassion & poor communication skills. Maybe there should be some sort of petition, hopefully with vets support, to the government!?