 Re: Sainsbury's Pet Insurance
My dog is insured with Sainsburys and is on a continous claim for cardiac failure and each month I have to chase them for my settlement cheque. In Nov and December last year I didn't bother handing in my claim form at the vets until Christmas, but then my dog had to have a blood test as he had a cough and crackly chest that antibiotics didn't clear so when the claim form was sent to Sainsburys, it amounted to £241.00 altogther. My vets sent the form off on the 3rd January, I rang Sainsburys last Wednesday (10th) and was told that they had received the form and it was being processed. Rang again this Wednesday to be told that they had only received it last Friday, 13th, and that they had a backlog of 14 days but that it wouldn't take 14 days to process. I asked if this meant that the advisor I spoke to on the 10th was lying about receiving the form and the advisor didn't know what to say. They have until next Wednesday to process my claim and then I will be writing a letter of complaint to their Customer Services department. I've done this in the past and low and behold, receive a phone call a few days later to say my cheque is in the post.
Another point that annoys me about Sainsburys is that I've repeatedly asked for the direct debit date to be changed to when my monthly salary goes in the bank and each time been told they can't change the date. I asked again when I called this week, and at first got told the same thing, but when I ask if that was the case, then why could they change the date to suit them - it is supposed to be taken out on the 2nd of each month but in January it was the 8th, and back in October they took it on the 9th but as my account was a pound short, the Halifax refused it and charged me £39. When I asked why they can vary the date to suit them, the advisor backtracked and said that he would forward on my request to have the date changed to suit me. The charges didn't really bother me as I wrote a stinging letter to Sainsburys, who sent me a cheque and then I also claimed all my bank charges back from the Halifax so got it twice. Incidentally the Halifax underwrite Sainsburys bank so they shot themselves in the foot twice!
If I have to write, I am going to print off the section on their website that states that as long as there is no problem with the claim form, they will settle the same day they receive the form.
You are not on your own with Sainsburys!!!
Karen
__________________
August 06- S.A.R. handed into a Halifax Branch
Sept 06 statements received and first letter sent requesting repayment of charges totalling £3,90
beginning Oct 06 received phone call offering £1,397, said would accept as interim payment andLBA letter sent same day
mid Oct 06 MCOL submitted online
end Oct 06 paid in full including interest and court fee - £4,980! | 
