car insurance

[nozz]

hi all just found this site loads of good info,hope i can get some help,here goes

i took out a second car policy with adrian flux , paid in 4 monthly parts of £65.00,before the last payment was due i got a letter saying they had not got my proposal form and they would be cancelling my insurance,i phoned them to explain that it was posted by recorded delivery(no longer have proof)they said that another one would be sent to me,which i got a few days later i completed it and posted by recorded delivery (still got proof) a few days later i get a letter informing me my insurance is cancelled,phoned them to find out why,i was told they had not got my form(last installment took out of bank) and i was only entitled to £16 back after all fees were took out,this totally p$$$ed me off is there anything i can do about it
i hope this makes sense

nozz

[Loula]

Hi Nozz,

Uhm, well brokers - we all live and learn.

As you still have proof of sending and can ask the post office for a copy of the signatory (think it costs £2.20) I would do that tomorrow morning first thing (assuming you have a debit card). You can check also (on line) when the letter was delivered. www.royalmail.co.uk

Then call Adrian Flux (surely they get the mickey taken all day long) and state that the policy should not have been cancelled. They received the letter on XYZ date and you are requesting copy of the signatory from the Post Office. As the error is their fault you expect the policy to be reinstated immediately and for any break in cover you wish to be compensated. You will not accept any fees which they may wish to charge you as it is all their mistake.

Be firm. Get the persons name you are speaking to and also if they get stroppy or denign every receiving your post, state that you require the managers name and direct phone line number and you will be contacting the Financial Services Authority immediately.

Any problems, come back to me and we can get a letter sent to the board of directors!

LOULA

[dw190]

Originally Posted by Loula

You can check also (on line) when the letter was delivered. www.royalmail.co.uk

When you have the confirmation of the delivery on screen print a copy and send it with your letter.

[nozz]

they are now saying that it came the day after the deadline ,sounds like i can't do anything about it

nozz

[Sophie-Jane]

Another dissatisfied Adrian Flux Customer it sounds

I'm having problems with them also, well not just A Flux but also Highway

See Highway Car Insurance - HIGHWAY ROBBERY ????

Good luck, Check out your Curtesy car entitlement, I was told I was entitled to one, only upto the Value I insured for - £5000, Hey I do not know anywhere where they have curtesy cars which are less than £9000