Nationwide contents insurance

[robert_harper_2000]

Wasn't sure which section as it's Nationwide but it's also insurance. Anyway I wanted to know if any knew how to complain.

I've had contents insurance for 4 years no claims, TV mucked up and called insurance up promised new TV (minus £50 excess) by tuesday.

Problem 1: Courier lost the TV, although only told this after I phoned a second time later in the day. I had called earlier but they lied and said everything is fine. By the time I had called again and was told the truth - it was too late to send out the TV on that day. Delayed till Saturday.

Problem 2: No TV this time courier made a mistake entered the wrong code somewhere. TV won't be till tuesday - apparently.

This has cost time and effort - on phones calls countless and they have lied and just don't care. I will be cancelling insurance as soon as I get my TV.

What can I do, do I have any rights for compensation for the time and calls etc?

Many thanks

[Loula]

Hi Robert!

You say courier. Who is the Insurance company - Nationwide will have a panel of insurers they use? Did they put you in touch with a shop or company which deals with their claims and provides like for like replacements?

I think it may not be the insurance company to complain to, but if you can give some more info, I would be grateful.

LOULA

[robert_harper_2000]

They put him through to Empire the insurance company who arranged a like for like replacement

Thanks

[Loula]

Hi!

Suggest you write direct to Empire, explain the situation and that you only have 1 TV (which was broken) and that the service was unacceptable. The courier company did not give the level of service which you nor they (empire) would expect. Make sure you tell them what you want by way of recompense.

Suggest you call the claims person you dealt with again and ask for the managers name. If asked why and they say they won't give it to you when you explain, call back and say it is to write a letter commending the person who sorted out your claim so quickly. I know it is a lie, but sometimes if they know a complaint is coming in they will try and bury it away from the managers and supervisors eyes!

Any probs, come back!

LOULA

[robert_harper_2000]

Thanks for the information. I tried to get the details from my brother but he has changed his mind from "I can't believe the service! bla bla phones calls! rara raa" then he at last got his TV "aw it's OK I love my new telly!"

Doesn't want to take things further... I tried lol

I'll stick with my other brothers car insurance for the time being. Appreicate your help though.
Remember to get some sleep! lol

[Loula]

You're welcome!