PPI invalid if no policy documents sent?

bp · 25th September 2006, 23:18

Hi, maybe some can answer this for me or point me in the right direction.

I've read an article on this site about Capital One not sending some of its customers their policy documents and the fact that customers are entitled to a full refund. It also states that these customers' PPIs will remain even after refund has been given.

Is this correct? i have asked Capital but they've said PPI will be refunded only if i cancel.

if the article is correct, then i can only think its because while you are not in receipt of the policy documents, you can't make an informed decision, have not been given the standard "cooling off" period and therefor, the policy is not valid.

I want Capital to refund me all moneys paid so far up to today(as they will now be sending me the documents) and for my policy to continue from now on and i will continue to make payments as normal.

Am i correct? Please advise

purplefile · 26th September 2006, 16:45

I have had a couple of letters from Cap one asking me to call. The other night I decided to see what they wanted.
They told me they had made a mistake with the payment protection that I had a couple of years ago and wanted to return my premiums.
I said ok

They would not be pushed as to what the mistake was just that they were sorry and a cheque would be sent.

purplefile · 26th September 2006, 16:47

Quick after thought. I will see if I have the letter with the phone number on it and post it for you. Direct line number and I think it was free !

purplefile · 27th September 2006, 23:20

0800 952 5150

purplefile · 12th October 2006, 01:01

Got a cheq from Cap One and yes it was for not sending out policy documents.
Not a massive cheq but an unexpected extra.

mooreda · 13th October 2006, 20:09

i hope they also paid interest on this money the cheeky gits!

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